Technological advancements are advancing at a record-breaking speed, while call center businesses are struggling to keep up with it. One such advanced technology is the interactive voice response or IVR. Just think about it when none of your agents are…
From being a very unpopular hustle to evolving into a greater business option, cloud call centers are one BIG example of revolutionary changes in recent years. We all have been there where we had to deal with the cranks of…
You said increased revenues; we hear improved customer experience. Yes, you read that right! One of the top business goals, and probably the toughest one, is to maintain a stable and positive customer experience (CX). If your business fails to…
Productivity at the end of the year is quite important in the fast-paced industry of call centers. During this crucial period, Klozer’s cloud-based call center software may help businesses become more productive by offering a simple and effective solution. By…
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