POPULAR OMNI CHANNEL CONTACT CENTRE SOFTWARE

The predictive dialler works by automatically calling a list of prospects after a certain interval of time and connecting the call to the agent only when a human voice is detected. These dialers work on the concept of statistical algorithms, which effectively reduces the agent’s waiting time for the next call. The power dialer also helps the customers by reducing the time they spend waiting for the agent to become active. If no agents are available, the algorithm immediately puts off the call and resets itself, ensuring minimal wastage of your precious time and improved efficiency.

No, with Klozer, you absolutely don’t need any extra on-site infrastructure or additional costs to operate the dialer. While other dialer services might charge extra in order to install on-site infrastructure, with Klozer, you aren’t required to have external hardware equipment. You don’t need to pay extra infrastructure charges since our dialers can completely operate over the internet and hosted on a cloud platform.

Yes, we can! At Klozer, we give you full independence in customizing your dialer based on your preferences and the type of your business. To date, we’ve proven records of successfully handling numerous leads, catering to their various needs and lists of customizations. We have a 24/7 in-house design and IT team to serve our valued prospects since they are our first priority, and we strive to give them better dialer service.

You can control and customize the dialer services as per your requirements. You just need to access the dialer and set the parameters as you want, and you’re good to go to get your preferred dialer speed. Therefore, you’ll be getting full control over the dialer speed and can also personalize other settings. 

You are only required to have a stable internet connection and a computer or a phone to use our dialer services successfully. That’s it, and that’s as simple as that; you aren’t required to have any other fancy computer specifications or requirements to run the dialer. You only need these three basic things and rely upon us to do the rest of the work for you.

Yes, definitely, you can use Klozer’s dialer across multiple sites without having to worry about any additional hardware requirements or technical glitches. Since our outbound predictive dialer services are completely web-based, therefore we can easily and effectively give our dialers to customers who run multiple sites for their business purposes.

Yes, you can seamlessly integrate your existing CRM with our hosted dialers. Indeed, ensuring the simultaneous operations of the CRM and the dialer can be a tedious task and a headache to many. But with Klozer, you can surely say bye to those headaches since we carefully integrate the CRM with the dialer while maintaining the mentioned specifications, ensuring that both operate smoothly without any technical hindrances.

Yes, we offer 24/7 support services to serve the needs of our valuable customers. To date, we’ve been serving a consistent client base all over the world with remarkable feedback. We value your time and understand that each second counts when it’s a call center business. Our support agents and experts are always on standby twenty-four hours each day for you so that you get instant help whenever you face any issues while ensuring the fastest service responses and maximizing efficiency.

We have a completely secured, well-maintained, and designed network of our own. With this, we guarantee you that you won’t ever need to worry about external hardware costs since our specialized networks can do all the work and immediately route the call traffic. Since Klozer is committed to providing the best possible services to its leads, you are sure to get a smooth and quality call experience.

Klozer provides a step-by-step guide on how to get started with our products, be it the predictive dialer or the preview dialer. It’ll only require you a few minutes to get the training on how to operate the dialers. Since we keep these training sessions short and simple, it helps save much of your time, making you more focused on selling techniques and more productive. Also, the simple initial setup and our easy-to-use dialers ensure that your agents can get comfortable with the system in no time.

Unlike other ordinary dialers, where you only get 15-20 minutes per hour to talk to your clients, with Klozer’s predictive dialer, you get as much as 50 minutes per hour. Typically, active agents need to go through manual dialing and waste a lot of their time while waiting for calls to connect. Our predictive dialer solves these issues and significantly reduces agent waiting time and the hassle of manual dialing, helping you to gain improved talk time and productivity, ultimately leading to increased sales.