Revolutionize Your Sales Workflow Today!

Whenever it is a call from your valued clients, you would never want to go for an experience that might include dropped calls or unwanted hinges between your calls. Many ordinary call dialers might facilitate this issue, causing your customers to have an unsatisfactory experience. With the latest tools and integrated automated software, Klozer’s inbound dialer ensures that you get a smooth conversation when your client calls for an inquiry or seeks support for any issues they’re facing. 

Our Inbound Dialer Solution offers you a user-friendly and simplified call routing dialer that will help you craft your calls that cater to the priorities of your potential prospects. Klozer provides you with a one-stop Inbound call solution, which is designed to meet the expectations of both your new and existing clients with its help-focused features. 

Prospect-initiated calls always top the priority list no matter what business you have; with Klozer’s dialer solution, you get the assurance of 3X improved queue management facilities and zero chances of call breakages.

What Is An Inbound Dialer?

Inbound dialers are dialing systems that receive incoming calls from customers. Customers make these calls to the agents to ask questions related to the product or solve issues with relevant dialers. These calls are typically monitored and answered by Support teams.

The agent, in this case, needs to have exceptional listening and problem-solving skills to ensure more and more customer engagement with your business. 

Inbound Dialer Features

Intelligent Queue System

Klozer ensures that no call goes unanswered with an advanced queue management system:

• Priority Calls: Focus on high-value leads by prioritizing their calls.
• Virtual Queue: Clients can request callbacks and maintain their position in line, reducing wait times and enhancing satisfaction.
• Custom Workflows: Easily configure call parameters to fit your unique requirements.

Real-Time Call Monitoring

Stay in control of live interactions with:

• Instant Alerts: Detect and resolve issues as they arise during conversations.
• Proactive Support: Monitor calls to provide immediate assistance, ensuring top-notch customer experiences.

Dependable Infrastructure

Klozer’s dialer is built to handle every lead efficiently:

• Time-Zone Adjustment: Automatically align calls to customer time zones, reducing missed opportunities.

Interactive IVR

Simplify and enhance customer interactions:

• Customers can access services, pay bills, or navigate options via IVR menus.
• Fully customizable to align with your business and call flow needs.

User-Friendly Software

Klozer’s intuitive interface makes managing calls simple:

• Adjust settings without needing IT support.
• Quick configurations lead to more efficient and productive workflows.

Enhanced Analytics

Unlock actionable insights with robust analytics:

• Spot and resolve bottlenecks in real time.
• Track key performance metrics and milestones.
• Generate detailed feedback reports for informed decision-making.

CRM and DNC Integration

Integrate effortlessly with business tools to streamline your workflow:

• Sync with your CRM for improved call management and follow-ups.
• Enable clients to utilize Do Not Call (DNC) lists through IVR functionality for added convenience.

Automatic Call Distribution (ACD)

Handle calls with maximum efficiency using Klozer’s ACD technology:

• Route calls based on agent skills, availability, and call type.
• Ensure customers are always connected to the right agent.

Click-to-Call Functionality

Make it easy for prospects to reach you:

• Customers can initiate calls directly from your website with a single click.
• Eliminate the need for manual dialing, improving accessibility for both new and returning customers.

Integrated Ticketing System

Address client concerns efficiently with Klozer’s ticketing system:

• Log and track customer issues for faster resolution.
• Ensure no query or complaint goes unresolved.

Why To Choose Klozer’s Inbound Dialer?

We at Klozer are providing market-leading and dynamic Inbound Dialer solutions that are within the convenience of reasonably priced pricing plans. At Klozer, you’ll be benefited with:

Improved Inbound Sales And Customer Service

Be it positive feedback from your client, a complaint, or a query about your products; inbound dialers are the mediums that help clients get an in-depth insight into your business. 

The better you fulfill their demands, the more you’ll be able to retain your clients, meaning you’ll be making more inbound revenues. What sets Klozer apart from its competitors is its top-tier live call monitoring for inbound calls, simple method of CRM integration, and the capacity to manage high-volume calls seamlessly. This, in turn, significantly improves customer satisfaction while helping you to automate your operations. 

Better Performance Tracking 

Agent performance tracking for inbound calls is just a matter of convenience when you’ve Klozer beside you! Keeping regular monitoring of the KPIs not only helps you understand how the agents are performing but also helps make decisions and improvements based on valuable insights. 

Klozer’s inbound dialer offers you a range of performance metrics so you can choose the ones you desire based on your preferences, helping you identify high-traffic hours, prevent idle time, and schedule calls better.

You also get an automated call back feature enhancing customer service.

Secured And No Set-up Charges

You absolutely don’t need to get any external hardware if you’ve Klozer’s inbound dialer with you. 

It doesn’t have any hidden charges or set-up charges, making it an ideal choice for business owners who are looking to improve the experience of inbound calls. With Klozer, you get the secure inbound call dialer system that not only guarantees integrity but also helps keep better track of your chores.

24/7 Support Team

And it’s not only the 24/7 inbound call support team that Klozer offers but also their expertise and friendly behavior that makes all the difference! 

No matter what time zone you are in, you’re sure to get support from Klozer whenever you want. Klozer also offers personalized IVR messages, which can just serve as a powerful tool to attract your client.

Offers Better Flexibility 

With top-notch features like facilitating internal communications, callbacks, automated call recording, monitoring, and easy-to-configure IVRs, your agents are sure to get better flexibility at work when it is the Inbound Dialer of Klozer. You can also announce average queue times and use different IVR options if you see the time exceeding the preset value. This, in turn, not only boosts your productivity and customer satisfaction but also reduces downtime between calls.

Increases Agent Productivity 

Since your agents get to optimize and personalize the incoming calls to solve any customer issues, this highly elevates their morals, helping them engage with their clients more. Klozer’s Inbound dialers also allow you to have a minimum wait time, meaning you’ll be serving more clients and effectively managing high-volume calls per hour.

So you’re just a click away from availing the best-ever Inbound Dialer experience. Book your free 30-minute demo session with Klozer and unlock the new achievements in your call center business.