And who would deny that encountering sudden client issues is just an everyday story of a call center business? Not only call centers but almost every business has encountered instances of customer frustrations or escalations at some point. No matter…
If you’re running a business, then no one can better understand the importance of sales, marketing, and customer service than you. And the root of all these processes meets at the notorious stage called lead generation. But how do you…
You don’t really build a business. You build people, and then people build the business. And when it comes to developing a business like a call center, the importance of call-center software is endless. Outbound calls are crucial for your…
Sick of getting the neutral results for your contact center business? One of the probable reasons that your business isn’t improving is that you aren’t monitoring your call center’s day-to-day reports. Yes, analyzing those reports you get regularly plays a…
Technological advancements are advancing at a record-breaking speed, while call center businesses are struggling to keep up with it. One such advanced technology is the interactive voice response or IVR. Just think about it when none of your agents are…
From being a very unpopular hustle to evolving into a greater business option, cloud call centers are one BIG example of revolutionary changes in recent years. We all have been there where we had to deal with the cranks of…
You said increased revenues; we hear improved customer experience. Yes, you read that right! One of the top business goals, and probably the toughest one, is to maintain a stable and positive customer experience (CX). If your business fails to…
Productivity at the end of the year is quite important in the fast-paced industry of call centers. During this crucial period, Klozer’s cloud-based call center software may help businesses become more productive by offering a simple and effective solution. By…
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