The Problem With Old-School Training Most call centres spend 3-6 weeks training new workers. That’s almost two months before your new hire talks to their first real customer. During that time, you’re paying full salaries but getting zero sales. Even…
The Problem With Most Phone Calls Ever been on a call where the other person sounds robotic? Or there’s a weird delay where you both start talking at the same time? Or the audio keeps cutting out and you have…
Have you ever made an international call that sounded delayed or distorted?In sales and customer conversations, every second counts – and bad audio can cost you leads. That’s why global call teams are moving to Klozer’s Global POPs (Worldwide Connection…
When was the last time you answered a call from an unknown international number?Exactly – most people don’t. But imagine if every customer you called saw a local number on their screen.Familiar. Trusted. Easy to answer. That’s the power of…
Learn why poor call center analytics hide conversion rates and revenue opportunities. Discover how to track the right KPIs and improve your telemarketing results. What’s Really Happening With Your Call Data? Your call center dashboard shows hundreds of calls logged,…
Your sales team is making calls right now. Some agents are crushing their numbers. Others are struggling to connect with anyone. But here’s the problem: you won’t know who’s doing what until the end of the day. By then, it’s…
Your sales team dials 200 numbers today. Only 20 people answered. Tomorrow they dial the same 200 numbers. This time, only 8 people picked up. By next week, that number drops to 3. What happened? Your phone numbers got burned.…
Building trust with customers used to take weeks. Sales reps would make dozens of calls. They slowly learned what each person liked. Some reps were natural relationship builders. Others struggled for years. Here’s what’s changing everything: AI is now helping…
It’s 10 AM and Sarah starts dialing. First number – no answer. Second number – voicemail. Third number – disconnected. By lunch, she’s made 50 calls and talked to only 2 people who weren’t interested. This happens every day in…
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