When you are running a business like a Call center or a BPO, having access to the right software is extremely crucial. That’s because if you aren’t using the best of the best software, then you are sure to lose…
Do you know why most call center businesses fail to shine? It is because they failed to understand the preferences of their clients. Not only call-center businesses but every business is bound to fail if it doesn’t understand the needs…
Achieving customer satisfaction has always been a notoriously hard job! And why not? We humans are too choosy, too artsy, yet mindful and classy. We don’t really appreciate a business’s service unless it actually gains our satisfaction. That’s where the…
Tried a lot of things but still not getting your targeted ROI? Or are you tired of dialing your leads manually and getting fluctuating connection rates? Then you, my friend, just need to give a go to the latest dialing…
You said long-distance, low-cost calls; we hear VoIP. Yes, VoIP has been quite popular for a while now for its cool advantages over traditional phone systems and reasonable billing rates. Many BPO and call center owners are relying on VoIP…
Anxiety starts saying hello at the point when your customer service fails to satisfy your clients. And if it’s a small-scale inbound call center, then providing quality customer support and service is a necessity. For that, along with an exceptional…
No matter how strong an agent is, dialing manually for hours and hours can indeed lead to agent burnout. Okay, is it even possible for an agent to dial a thousand leads in a day manually? Surely not! That’s where…
With the increasing popularity of BPO and call centers, the demand for auto dialer software is also increasing. In fact, it is anticipated that by the end of the year 2024, auto-dialers will dominate the market because of their potential,…
With all the amazing perks, benefits, and flexibility, remote work never fails to slay. But when you couple the perks of remote work with technology, the ultimate efficiency game starts right there. Yes, that’s because when you know how to…
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