Training new callers takes forever. Most call centers spend 3-4 weeks getting someone ready to make their first real call. That’s a lot of time and money wasted. But here’s the good news: you can cut that training time by…
Remote work is here to stay. But when your team is spread across different cities or even countries, staying connected can feel like a challenge. If you’re running a call centre, managing cold callers, or leading a marketing team, you…
Making cold calls can feel like a waste of time. You dial number after number. Most calls go to voicemail. Busy signals. Disconnected lines. Wrong numbers. Before you know it, hours have passed and you’ve only talked to a handful…
Your call center agents start the day ready to work. They log in, pull up their screens, and get ready to dial. Then they wait. And wait. The system freezes. Pages take forever to load. By hour three, they’re frustrated.…
What Is a Connect Rate? Your connect rate is simple: it’s how many people actually answer when you call them. If you dial 100 phone numbers and 20 people pick up, your connect rate is 20%. For cold callers and…
Every day your sales team waits for a deal to close, money walks out the door. You might not see it on a spreadsheet, but slow sales cycles cost your business more than you think. Most call centers and sales…
You’re making calls. Your team is working hard. But something’s wrong. Half your calls go to the wrong person. Numbers are disconnected. Emails bounce back. Your best leads slip away before you even talk to them. The problem? Bad data…
The Problem With Old-School Training Most call centres spend 3-6 weeks training new workers. That’s almost two months before your new hire talks to their first real customer. During that time, you’re paying full salaries but getting zero sales. Even…
The Problem With Most Phone Calls Ever been on a call where the other person sounds robotic? Or there’s a weird delay where you both start talking at the same time? Or the audio keeps cutting out and you have…
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