If you’re an Avaya customer of small or medium businesses relying on Avaya for your communications, it’s time to ask yourself: Are you truly safe?
Although Avaya’s been a family name in business phone systems for generations, there are risks hidden beneath the surface that can destroy the very life of your business. From extra prices to outright security threats and outdated customer support, sticking with Avaya might be putting your small and medium-sized business at a disadvantage.
What if a superior, less expensive, and safer way of communication system is already available to provide services to you?
Yes…You are reading right.
This blog is here to help you to learn about Avaya’s risks to SMBs, and how changing to new technology such as Klozer, can be the solution for protecting your company from these threats.
Don’t Let Legacy Systems Hold You Back! Upgrade To Klozer And Future-Proof Your Business Today. Get Started Now with Klozer!
4 Avaya Threats Awaiting For SMBs As It Exit Leaves Small Businesses High and Dry
Avaya Terminates Services for Less Than 200 Seats!
Wake up one morning to find that the phone system your business has relied on for years is no longer supported. That’s the bitter truth for small and medium-sized businesses (SMBs) that rely on Avaya.
Avaya recently announced that it would no longer support businesses with less than 200 seats, leaving hundreds of businesses high and dry without an obvious solution.
Not only this, even if you don’t have 200 seats in your call centre, Avaya will still ask you to pay for it because they have set the limit this much higher!
How Klozer Can Save You
If you’re among those affected, the clock is ticking. Your communication system is the heartbeat of your business—without a reliable solution, customer calls go unanswered, sales opportunities slip through the cracks, and your reputation takes a hit. But don’t worry, you’re not out of options. Klozer is here to ensure that your business stays connected, secure, and future-proof.
No Surprise Fees with affordable Pricing – Unlike Avaya, we offer low-cost, upfront pricing with no surprise fees. Only pay for what you need, without expensive licensing fees.
1. The Cost of Financial Risk: Are You Prepared to Pay the Hidden Costs of Avaya?
The Shattering Truth of Enormous Bills
When you first sign up with Avaya business solutions, all seems good: affordable, reliable, and utilized by enterprises across the globe. But the longer you use it, the more SMBs realize that their costs mount to the detriment of their bottom line. Surprising charges, increased cost of licensing, and frequent system upgrades can parch your purse in no time.
A new Forrester Research report discovered that businesses with legacy systems like Avaya will typically see their maintenance and support charges increase 15-20% annually without getting any major upgrades or enhancements.
Furthermore, as Avaya’s older systems age, they become more difficult and expensive to repair, and this is more expensive for customers in the form of service calls. You might be saying to yourself, “Why do anything but Avaya? It’s worked for me so far.”
But hear me tell you the truth: when your system crashes and you’re still paying for Avaya’s expensive licenses and maintenance, you’ll be able to feel with a shiver that you’re spending money on a system that’s only bogging down your business.
The Klozer Advantage: Cost-Effective, Adaptive Solutions
Imagine becoming a solution that grows with you—without the surprise shock costs. Your company can enjoy the most advanced features with Klozer. From the Cloud Call Recording to the Predictive Dialer, Klozer cloud communication solutions allow you to save overhead while delivering top value. And with our local and toll-free numbers, your business stays connected—without having to budget for the surprise cost of legacy solutions such as Avaya.
2. The Security Threat: Is Your Information Safe with Avaya?
The Shadow of VoIP Vulnerabilities
Your VoIP solution is the nucleus of your communications strategy. But it has a devious twin brother of security issues. Small business VoIP security has turned into an issue, especially for those that have legacy systems as their foundation like Avaya. Such systems don’t accommodate the sophisticated level of security components to serve modern cyber threats.
A Ponemon Institute study discovered that 64% of small companies were subject to cyberattacks and 43% to VoIP networks.
The highest dangers are:
· Data breaches: The calls are intercepted if not encrypted, and private customer data gets hacked.
· Call interception: Your calls get intercepted and hijacked, hackers intercepting your calls.
· DDoS attacks: Distributed Denial-of-Service against a large number of disparate sources can bring your VoIP infrastructure down, and your business is out of commission for hours—days.
It’s not whether or not there’s a breach—it’s when. If your business relies on Avaya’s small business systems, you’re exposed. Indeed, as reported in a 2018 Verizon Data Breach Report, cyberattacks are focusing on legacy VoIP systems like Avaya more than ever and taking advantage of their vulnerabilities for financial gain.
The Klozer Solution: VoIP Security Built for SMBs
And the most wonderful thing about it is that you don’t have to sacrifice the security of your business. Klozer provides VoIP service with end-to-end encryption, ensuring your calls, messages, and information are fully secure.
Our SIP Trunking and Verified SIP keep unwanted use out and reduce the risk of interception, so you can just keep on keeping on doing what you’re best at: business as usual.
With Klozer’s Cloud Call Recording and Advanced Reporting & Analytics, it can be recorded as calls and ensured that all confidential information is at all times covered.
3. System Downtime and Reliability: Can You Afford the Consequences?
The High Cost of Downtime
We’ve all been there: you’re in the middle of an important conversation, a deal is on the line, and suddenly—no service. With Avaya’s legacy systems, downtime is a real threat. From power outages to system malfunctions, SMBs relying on outdated infrastructure are more likely to experience disruptions that can cost them time, money, and reputation.
The 2019 IDC report set the fact that 74% of businesses indicated that one hour of system downtime would cost them $300,000. Small businesses can be irreparably harmed even with an hour of downtime, i.e., lost business, decreased productivity, and unhappy customers.
With Avaya, you’re essentially gambling with your business’s reliability. As their systems age and fail to integrate with modern technologies, the likelihood of experiencing unplanned outages increases exponentially.
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The Klozer Advantage: 99.99% Uptime Guarantee
Don’t bet your uptime. 99.99% uptime is included with Klozer’s hosted PBX and Blended Dialer products—so communications never skip a beat. With Cloud Disaster Recovery, you can be certain that in the event of a disaster, you’ll have equipment you’ll need to bounce back, so service can be brought online in minutes.
By partnering with Klozer, you’re investing in tried-and-true, reproducible solutions that deliver freedom, keeping your business running and open, period.
4. Customer Support Disasters: Tired of Waiting?
The Frustration of Bad Support
When your phone system freezes or a vital function breaks, you need prompt, high-quality help. Bad enough, Avaya’s support mechanisms far too frequently leave small business users in the dark. Customers commonly complain about slow response, ineffectual agents, and absence of timely resolution—problems making it increasingly difficult to operate a productive, customer-focused business.
A Trustpilot review of Avaya reveals an average rating of just 3.1/5, with many SMBs citing frustrations over poor customer service and lengthy wait times.
For a small business, time is money, and waiting on hold for hours simply isn’t an option.
Klozer’s 24/7 Customer Support: We’re Always Here for You
With Klozer, customer service delays are a thing of the past. We’re with you 24/7 with customer support, so whenever you need us, we’ll be there for you—and quicker. No more holding and waiting for answers, feature requests, or technology issues to be resolved; our technical experts are always just a phone call away, and your business keeps on going smoothly.
The Way Forward to Klozer: Why Hold onto Avaya When You Can Get Better?
The risks you Avaya customers face of increasing cost, security breaches, system failure, and poor customer service are just too great to ignore. But here’s the bright spot: there’s a better, more secure, and more reliable choice for you. Klozer is a next-generation, open communications platform for small businesses, loaded with all the features you require to remain competitive in today’s marketplace.
With Klozer, you’ll have:
· Affordable plans with no surprise fees or charges
· Secure VoIP systems with end-to-end encryption to safeguard your data
· 99.99% uptime to keep your business running smoothly
· 24/7 customer support to help you whenever you need it
Don’t wait for the next attack to occur. Switch to Klozer today, and enjoy communication without borders.
Ready to bring your business communication into the future? Call Klozer today and see how we can future-proof your business with cloud-based solutions, detailed reporting, and seamless integration—all without the hassle of having to work around legacy systems like Avaya.
By avoiding these key risks and providing an open, data-driven solution with Klozer’s latest features, you can position your business for success.
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