Call center business owners always look for software to communicate better. Sometimes, they prioritize cost-effectiveness.
Sometimes, they prioritize building a private communication system for their business. And that’s when the name IP PBX pops out proudly to mitigate your call center needs.
So, what is an IP PBX? How does it work, actually? How is it even beneficial for your business?
Well, no worries, as today’s blog post has curated all the answers to that for you. So stick with us right till the end to know more.
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What Is An IP PBX?
IP PBX stands for Internet Protocol private branch exchange, which is a telecommunication device used to provide telephone connectivity within a specified area.
They can deal with both inbound and outbound calls over an Internet connection. Most of the time, it uses Internet protocol to transmit audio data.
Types Of IP PBX
Let’s head to the following to know about the Main types of IP PBX systems:
1. On-site IP PBX
This is the system which uses your offices’ Internet. Yeah, it works like a traditional phone system but comes with advanced tools like IVR, video calling, call routing, etc.
2. Cloud-based IPPBX
Cloud-based or hosted IP PBX, as the name suggests, works on the cloud where a service provider does the internal setup. All the tools and services of it need a stable Internet connection to work.
3. Virtual IP PBX
It is yet another digital IP PBX that doesn’t require any physical hardware or phone lines to operate.
How Does An IP PBX Work?
The following talks about the simplified stages by which an IP PBX works:
- They basically convert analog audio signals into digital data and then transmit them over the Internet.
- Then, it is converted into voice signals to the receiver.
- The entire start and end of the call are administered by the VoIP service provider.
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Benefits Of An IP PBX
Some notable benefits that your call center gets with an IP PBX system are:
- They are suitable for enterprise environments as they can concurrently handle multiple online accounts and calls.
- You can add or remove phone lines and users without changing any intricacy of your hardware.
- IP PBX is also an affordable solution since it comes with lower licensing fees.
- They help you in transitioning the environment of your business easily with minimum changes.
- You can utilize your existing hardware to integrate the IP PBX phone system. All you need is a handset, domain, password, and SIP address.
- Gives full independence to users to set up the parameters of the software
- With the IP PBX environment, you can seamlessly include various devices like IP phones, android, iOS, PSTN, and mobiles for your business communications.
- For a cloud-based IP PBX, you get a reliable system because it still operates even if there’s a server down.
- You save on upfront costs with the cloud-based one.
- Also, the scalability is better in this case.
- You save a considerable amount of space cause the entire IP PBX application is within the cloud.
- Call records get automatically saved into the central CRM, so data retrieval and call management get even better.
- Costing is much lower than the conventional phone systems.
Features Of An IP PBX
Let’s take a look at the following to know about the features of an IP PBX system:
- Can seamlessly receive and place calls over the Internet
- Comes with Voicemail to email tools
- Supports auto attendant and IVR
- Supports Microsoft Teams, CRM, WhatsApp, and other business channels.
- Offers interactive features like voice, video, and text messaging tools.
- Provides enhanced voice and PSTN connectivity
- Comes with call queuing
- Efficient Call routing
- Auto hold tunes
- Call conferencing
- Detailed reporting and monitoring
- Supports SIP trunking
- Improved billing and payment option
- Supports enhanced security with a firewall
Limitations Of IP PBX
Now that we know all the benefits and features of IP PBX let’s take a look at some of the limitations it has:
- They require skilled people to operate and maintain the system
- Sometimes, it gives limitations on scalability
- It is often quite difficult to work remotely with IP PBX. It often requires you to download additional software to carry out the work.
FAQs
What Is An IP PBX System?
IP PBX is a unified communication system that is commonly used by businesses. They are basically a central phone switching system that only works within the premises of a company.
What Is The Main Purpose Of PBX?
PBX helps you to use your phone lines and streamlines the operation of your internal business phone system. Some advanced PBX systems are also able to handle recorded messages, voicemails, and phone extensions for employees and auto attendants.
Wrapping Up: What Is An IP PBX
So there you’ve it all in today’s blog post – what is an IP PBX!
We hope we’ve provided you with enough context on IP PBX and quenched all your queries on that!
So the next time you’re confused about how an IP PBX can help your business.
Don’t forget to check out our blog post.
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