Finding top-quality leads is no joke. It requires strategizing. It requires smart planning to collect the right lead data. We already need to maintain so many things when it comes to managing the operations of a call center, especially when…
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You said increased revenues; we hear improved customer experience. Yes, you read that right! One of the top business goals, and probably the toughest one, is to maintain a stable and positive customer experience (CX). If your business fails to…
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