Tag Omnichannel Experience

Real-Time Contact Centre Data for Enhanced Customer Experience

Achieving customer satisfaction has always been a notoriously hard job! And why not? We humans are too choosy, too artsy, yet mindful and classy.  We don’t really appreciate a business’s service unless it actually gains our satisfaction. That’s where the…

Biggest Drivers of Auto Dialer Market in 2024

With the increasing popularity of BPO and call centers, the demand for auto dialer software is also increasing.  In fact, it is anticipated that by the end of the year 2024, auto-dialers will dominate the market because of their potential,…

What’s the Role of Lead Generation in an Outbound Call Center?

Lead generation is the heart and soul of an outbound call center.  Because why not?  Your potential leads whom you will be calling are the ones who can bring revenue to your business. They are the ones who have a…

Okay! Enough of it!  Let’s just embrace the confusion once and for all. So, how on earth do you boost your sales with telemarketing software?  What’s even a telemarketing Software? Is it even worth buying dialer software to hunt for…

A Guide to Cloud-Based Call Centre Software!

From being a very unpopular hustle to evolving into a greater business option, cloud call centers are one BIG example of revolutionary changes in recent years.  We all have been there where we had to deal with the cranks of…

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