When you are running a business like a Call center or a BPO, having access to the right software is extremely crucial. That’s because if you aren’t using the best of the best software, then you are sure to lose…
Tag Customer Experience
Achieving customer satisfaction has always been a notoriously hard job! And why not? We humans are too choosy, too artsy, yet mindful and classy. We don’t really appreciate a business’s service unless it actually gains our satisfaction. That’s where the…
As they say, no pain, no gain! That’s what reminds us that when you’re running a business, there will be times when you face ups and downs, pains and risks. Business owners often need to take the risk, bearing in…
Technological advancements are advancing at a record-breaking speed, while call center businesses are struggling to keep up with it. One such advanced technology is the interactive voice response or IVR. Just think about it when none of your agents are…
You said increased revenues; we hear improved customer experience. Yes, you read that right! One of the top business goals, and probably the toughest one, is to maintain a stable and positive customer experience (CX). If your business fails to…
Productivity at the end of the year is quite important in the fast-paced industry of call centers. During this crucial period, Klozer’s cloud-based call center software may help businesses become more productive by offering a simple and effective solution. By…
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