“You THUG, You MUGGER, just break the damn contract now!!” Yes, these are some of the lines That might pop up in a client’s brain when he goes for a long-term contract but ends up getting poor service right at…
Tag Cloud Call Center
The Step-by-Step Process to Build a Productive Contact Centre Team BPOs and call centers are often considered intense businesses. The ones who are always in a rush. However, it is equally important to ensure that the environment remains positive so…
Speaking of a call center, what’s that one thing that is common among all the call center business? It’s the continuous KPI monitoring. Every second, each and every KPI needs to be monitored on a regular basis when it’s a…
Ever had a feeling while standing outside a store thinking if you could get a FREE trial before you buy? Well, come on! Let’s be honest here! If it was always possible, most of us would wish the same, right? …
Be it the predictive dialer, power dialer, preview dialer, or progressive dialer, each of them can play a significant role in growing your financial service call center business. It is because the different types of dialers come with different benefits…
Lead generation is the heart and soul of an outbound call center. Because why not? Your potential leads whom you will be calling are the ones who can bring revenue to your business. They are the ones who have a…
You don’t really build a business. You build people, and then people build the business. And when it comes to developing a business like a call center, the importance of call-center software is endless. Outbound calls are crucial for your…
Sick of getting the neutral results for your contact center business? One of the probable reasons that your business isn’t improving is that you aren’t monitoring your call center’s day-to-day reports. Yes, analyzing those reports you get regularly plays a…
Technological advancements are advancing at a record-breaking speed, while call center businesses are struggling to keep up with it. One such advanced technology is the interactive voice response or IVR. Just think about it when none of your agents are…
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