Every second counts in a call centre. When customers wait too long, they hang up. When agents can’t reach people, time gets wasted. The result? Lost sales, frustrated teams, and missed opportunities. Here’s the problem: phone calls alone aren’t enough…
Nothing kills a sales call faster than bad audio. You’re mid-pitch, the prospect is interested, and suddenly… silence. Or worse, robotic voices and choppy sound. Audio problems waste time, frustrate your team, and lose deals. If you’re running a call…
Getting hit with a compliance fine can shut down your entire calling operation overnight. One marketing team lost $500,000 in penalties because their auto dialer didn’t follow the rules. Don’t let this happen to you. If you’re running a call…
Call drops are frustrating. You’re in the middle of an important sales pitch, and suddenly – silence. The call disconnects. Your lead is gone, and you have to start all over again. If you’re a cold caller, telemarketer, or part…
You pick up the phone. You hit dial. Nothing happens. Or worse – the call drops before anyone picks up. Sound familiar? If you’re in sales, telemarketing, or running a call centre, a broken dialer kills your day. Every missed…
Do your call center agents waste hours calling numbers that never pick up? If you run a BPO or manage a call center, you know the struggle. Your team dials 100 numbers. Maybe 15 people answer. The rest? Straight to…
Does your call centre struggle with low answer rates and frustrated customers? You’re not alone. The average call answer rate has dropped to just 46% in 2024, meaning more than half of your calls go unanswered. But what if there…
You’ve been there. You send out hundreds of text messages to potential customers. But they ignore you. Delete your messages. Or worse – they mark you as spam. Why does this happen? Because people don’t trust messages from random phone…
Ever wondered why your clients ignore your calls but respond to texts within minutes? BPO companies face a simple problem: people don’t answer unknown numbers anymore. But they do read text messages. That’s where text message marketing changes everything for…
