Do your call center agents waste hours calling numbers that never pick up? If you run a BPO or manage a call center, you know the struggle. Your team dials 100 numbers. Maybe 15 people answer. The rest? Straight to…
Tag Automated Dialer
Does your call centre struggle with low answer rates and frustrated customers? You’re not alone. The average call answer rate has dropped to just 46% in 2024, meaning more than half of your calls go unanswered. But what if there…
You’ve been there. You send out hundreds of text messages to potential customers. But they ignore you. Delete your messages. Or worse – they mark you as spam. Why does this happen? Because people don’t trust messages from random phone…
Ever wondered why your clients ignore your calls but respond to texts within minutes? BPO companies face a simple problem: people don’t answer unknown numbers anymore. But they do read text messages. That’s where text message marketing changes everything for…
Your marketing emails sit unread. Your ads get ignored. But text messages? People actually open them. If you’re running a SaaS company and still relying only on email or phone calls, you’re missing out on one of the most powerful…
When your call center team dials a number, what shows up on the customer’s phone? Usually, it’s just digits. A random 10-digit number that looks like every other spam call out there. That’s a problem. Because 87% of people now…
Your phone rings. You glance at the screen. “Spam Risk” flashes across it. What do you do? You ignore it, right? That’s exactly what happens to your outbound calls when people don’t trust your caller ID. Every day, millions of…
Your outbound campaign isn’t working. Calls go unanswered. Prospects hang up. Your team feels defeated. Sound familiar? You’re not alone. Most call centres struggle with outbound campaigns at some point. The good news? These problems have simple fixes. Let’s walk…
Training new callers takes forever. Most call centers spend 3-4 weeks getting someone ready to make their first real call. That’s a lot of time and money wasted. But here’s the good news: you can cut that training time by…