A predictive dialer is a type of automated dialer that places phone calls even before the agents become available. It’s designed to increase agents’ efficiency by calling as many leads as possible.
The system quickly moves on to the next lead after an unanswered call. Calls answered, on the other hand, are quickly routed to the next available agent. This guarantees more productive talk time, ensuring improved productivity for the call center.
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Connect the prospects with a combination of inbound and outbound call facility
Precisely targeting the audiences according to their time-zones for direct communication
A tool to record all the calls for future training and optimised quality purposes
Personalised way of outreaching customers by using area-codewise Caller ID to drive outstanding connectivity
Take over the command of calls from the agent as per the need of the hour
You definitely want to close the deal efficiently. Use our internal call transfer feature to hand it over to experts.
The recipient couldn’t attend your call? No worries, you can leave a pre-set voicemail on the answering machine.
Engage Voice’s predictive algorithm empowers your business to find a frictionless path to greater sales opportunities, connecting agents to more live calls and fewer dead-ends. From proactive customer service call centers to sales, telemarketing, market research, and debt collection teams, contact centers that use outbound predictive dialers are seeing a 200% to 400% increase in connection rates from day one.
Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For every call, an agent wastes time in listening busy tones, answering machines and facing disconnected calls. Predictive Dialer takes care of all such time consuming events & ensures that your agents are spending their time only in talking to leads & customers.
A predictive dialer speeds up the process by dialing multiple numbers at once and connects the agent with the callers answering the calls by discarding the answering machine & busy calls. Thus, the agent spends more time talking with the customers rather than hearing the dial tone or leaving a voicemail at the answering machine.
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