And who doesn’t want to establish a call center business that brings higher sales and revenues? Everyone does. However, improving on sales is no joke. It requires planning. It requires strategizing. But what if I tell you we’ve got some…
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“You THUG, You MUGGER, just break the damn contract now!!” Yes, these are some of the lines That might pop up in a client’s brain when he goes for a long-term contract but ends up getting poor service right at…
The Step-by-Step Process to Build a Productive Contact Centre Team BPOs and call centers are often considered intense businesses. The ones who are always in a rush. However, it is equally important to ensure that the environment remains positive so…
How to Handle Common Cold Calling Objections? Do you know when the sales representatives start losing their confidence? It’s when they get demotivated by the objections they get during their cold calls from their leads. Even the best of your…
Finding top-quality leads is no joke. It requires strategizing. It requires smart planning to collect the right lead data. We already need to maintain so many things when it comes to managing the operations of a call center, especially when…
As they say, no pain, no gain! That’s what reminds us that when you’re running a business, there will be times when you face ups and downs, pains and risks. Business owners often need to take the risk, bearing in…
Speaking of a call center, what’s that one thing that is common among all the call center business? It’s the continuous KPI monitoring. Every second, each and every KPI needs to be monitored on a regular basis when it’s a…
When a company dreams of achieving the perfect sales target, the most important thing that they picture in their minds is the overall call center performance. And why not? The way you fall hard to grow your sales, you should…
No matter how much money you spend on your business or how much advanced technology you use, if you don’t know how to optimize all these, you won’t be able to get the full benefits of what you invested. Therefore,…
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