No matter how strong an agent is, dialing manually for hours and hours can indeed lead to agent burnout. Okay, is it even possible for an agent to dial a thousand leads in a day manually? Surely not! That’s where…
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With the increasing popularity of BPO and call centers, the demand for auto dialer software is also increasing. In fact, it is anticipated that by the end of the year 2024, auto-dialers will dominate the market because of their potential,…
With all the amazing perks, benefits, and flexibility, remote work never fails to slay. But when you couple the perks of remote work with technology, the ultimate efficiency game starts right there. Yes, that’s because when you know how to…
And who doesn’t want to establish a call center business that brings higher sales and revenues? Everyone does. However, improving on sales is no joke. It requires planning. It requires strategizing. But what if I tell you we’ve got some…
“You THUG, You MUGGER, just break the damn contract now!!” Yes, these are some of the lines That might pop up in a client’s brain when he goes for a long-term contract but ends up getting poor service right at…
The Step-by-Step Process to Build a Productive Contact Centre Team BPOs and call centers are often considered intense businesses. The ones who are always in a rush. However, it is equally important to ensure that the environment remains positive so…
How to Handle Common Cold Calling Objections? Do you know when the sales representatives start losing their confidence? It’s when they get demotivated by the objections they get during their cold calls from their leads. Even the best of your…
Finding top-quality leads is no joke. It requires strategizing. It requires smart planning to collect the right lead data. We already need to maintain so many things when it comes to managing the operations of a call center, especially when…
As they say, no pain, no gain! That’s what reminds us that when you’re running a business, there will be times when you face ups and downs, pains and risks. Business owners often need to take the risk, bearing in…
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