What Is a Connect Rate? Your connect rate is simple: it’s how many people actually answer when you call them. If you dial 100 phone numbers and 20 people pick up, your connect rate is 20%. For cold callers and…
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Every day your sales team waits for a deal to close, money walks out the door. You might not see it on a spreadsheet, but slow sales cycles cost your business more than you think. Most call centers and sales…
You’re making calls. Your team is working hard. But something’s wrong. Half your calls go to the wrong person. Numbers are disconnected. Emails bounce back. Your best leads slip away before you even talk to them. The problem? Bad data…
The Problem With Old-School Training Most call centres spend 3-6 weeks training new workers. That’s almost two months before your new hire talks to their first real customer. During that time, you’re paying full salaries but getting zero sales. Even…
The Problem With Most Phone Calls Ever been on a call where the other person sounds robotic? Or there’s a weird delay where you both start talking at the same time? Or the audio keeps cutting out and you have…
Have you ever made an international call that sounded delayed or distorted?In sales and customer conversations, every second counts – and bad audio can cost you leads. That’s why global call teams are moving to Klozer’s Global POPs (Worldwide Connection…
When was the last time you answered a call from an unknown international number?Exactly – most people don’t. But imagine if every customer you called saw a local number on their screen.Familiar. Trusted. Easy to answer. That’s the power of…
Learn why poor call center analytics hide conversion rates and revenue opportunities. Discover how to track the right KPIs and improve your telemarketing results. What’s Really Happening With Your Call Data? Your call center dashboard shows hundreds of calls logged,…
Your sales team is making calls right now. Some agents are crushing their numbers. Others are struggling to connect with anyone. But here’s the problem: you won’t know who’s doing what until the end of the day. By then, it’s…
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