Talha Javed, Airlie Beach, Australia
Tell us something about your business, Talha,
Hello, Talha here, my organization provides Call Centre services where our top priority is to focus on customer satisfaction. My dedicated theme, equipped with an advanced dialer solution, provides exception of services for inbound and outbound communications.
1. When did your sales journey start with Klozer?
December 2023
2. How many agents are currently working at your organization?
7 is the number of agents in our team. However, we’re currently working on developing it to a bigger number as we’re thinking of scaling up our business.
3. Which dialer were you using before?
Our ex-dialer software providers were Voicent!
4. Where did you hear about Klozer?
Akbar, a friend of mine, referred Klozer to me.
5. How was the first set-up experience with Klozer?
It was interesting. I didn’t expect the set-up to finish this fast. Their cloud dialer was ALL set within less than 5 minutes. And I remember me and my staff had a teaming glow and relaxation on our faces as we were happy with the quick set-up.
6. Has our software help your business in any way?
Haha, that’s a top secret! Absolutely, we multiplied our conversion rates by 3X, and I think you know now what a great help looks like.
7. Can you share some benefits you gained with Klozer?
There’s a LOT!! But I can surely share a few, like our inbound clients, who were satisfied. As we merely faced line breakages!! Also, thanks to the dialer’s interactive interface, I didn’t have to give much effort while training my agents.
8. When using our dialer solution, did you need any assistance operating it?
Yes, we needed their assistance in working on the dialer. As we were new to the Software. But the happy note is the dialer was super easy to navigate.
9. How do you like our support service?
Umm… As far as I remember, they worked pretty well whenever we faced any issue.
10. Would you recommend us to anyone in the future? If so, please share a few words on how you describe our service.
Oh yes, I will! Klozer’s dialer solution has minimized my agent downtime, and that’s why they don’t really face burnouts every now and then. The service is REAL quick, and the support team works on every detail so that my problems are solved instantly.
