For businesses that make sales calls or outbound calls, a predictive dialer is the one that they need the most.
Yes, an effective yet cost-savvy predictive dialer helps you accelerate your lead-generation process.
However, selecting a predictive dialer can be challenging for business owners. It is because the right tool can escalate your sales, whereas a wrong version of it can just do the opposite and give you declining sales.
But don’t worry; we have a solution for you today. In this blog post, we will highlight some important features that you need to consider when choosing a predictive dialer. So fasten your seat belts, and let’s go with us on today’s post.
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What Is a Predictive Dialer?
Predictive dialer software helps you dial multiple leads automatically, eliminating the chances of getting busy tones or having disconnected numbers. Predictive dialers significantly minimize the cost of making phone calls and also reduce the workload of repetitive tasks.
They help to make agents more productive by amplifying the number of live call connections.
How To Choose A Predictive Dialer? 6 Factors To Consider Before Buying A Predictive Dialer
1. Monitoring And Analytics
You shouldn’t be going for an ordinary predictive dialer that can only work for automatic dialing only. Rather, before you buy a predictive dialer, check out if it has features like real-time monitoring, report analysis, and call reporting.
This is because keeping track of your day-to-day inbound and outbound calls is extremely vital to understanding the performance of your sales calls.
A predictive dialer with a call reporting feature helps you to understand how many successful calls were made or how many calls were connected. Helping you to make data-driven improvements and decisions.
2. Integration Abilities
A predictive dialer becomes even more effective and useful when it can integrate the other efficient business tools within it efficiently.
For instance, a predictive dialer should be capable of integrating CRM software. This productive integration will help to have better conversations with the customers.
Also, tools like workforce management tools integrated with a predictive dialer can help you allocate your work better and manage the deployments and timings of your agents efficiently. Your dialer shouldn’t be such that it cannot support CRM software or workforce management tools.
3. Technical Support
It is an absolute must for you to go for a predictive dialer vendor that offers top tire service both before and after selling the product to you. Go for a predictive dialer provider that helps you with:
- Interactive product training and user manual
- Providing solutions to your problem in a timely manner
- Providing on-site support whenever required.
With that, your dialer should also have a user-friendly interface so that your agents can get used to the software easily.
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4. Scalability
Our businesses do not always remain the same. And with the changes in the requirements of our business, we also need a dialer that can adapt to the changes. Therefore, the predictive dialer you buy should have better scalability.
It is very important for your dialer software to scale up and down efficiently without much manual intervention.
This is because the size of the campaign can start growing suddenly, or it can decrease as well. This is where a predictive dialer with enhanced scalability features helps you handle sudden changes in the campaign size.
5. Skill Based Routing
Would you ever want your dialer to connect a lead with the wrong agent who doesn’t have expertise in the relevant department?
Never right!
And that’s what we want you to look out for when buying a predictive dialer.
Ensure that your dialer facilitates skill-based routing so that your customers get connected to the agent who has the right skills to handle the query of the call. It not only provides better customer service but also helps you to provide faster solutions to clients.
6. Knowing the Business Type
Suppose you run a healthcare or real estate industry. Do you think a brief phone call with the predictive dialer will help you get your work done?
Well, it is pretty evident in this case that a preview dialer where you get better chances of personalizing your call will help you in this business niche.
That’s why you need to understand the type of your business before you buy a predictive dialer. Businesses like call centers, telemarketing, BPO, political campaigns, and finance calls are more likely to use a predictive dialer.
FAQs
What Is Predictive Mode In Dialer?
When you enable predictive mode in a dialer, the software will keep on making automated outbound calls without the assistance of a real-time agent. The calls picked up by real-time clients are then routed to the available agent.
What Is The Difference Between A Predictive Dialer And An Auto Dialer?
Predictive dialers work by utilizing pacing algorithms to predict the best time to make a call based on various metrics, such as time duration, call volume, etc. But with an autodialer, you just automate the dialing process and connect the calls to agents.
End Note: What to Look for When Choosing a Predictive Dialer?
And now you can release your seat belts since we’ve reached the end of our blog post on what to look for when choosing a predictive dialer.
Don’t forget to take these factors into consideration before you make your choice for a predictive dialer.
If our today’s content has helped you learn something beneficial, then don’t forget to share your thoughts with us in the comment section below.
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Meta: Thinking about what to look for when choosing a predictive dialer? From skill-based routing to the ability to integrate with CRM tools and analytics reports, there are a lot of features that your predictive dialer must have. Read out the blog to know more.
