You said long-distance, low-cost calls; we hear VoIP. Yes, VoIP has been quite popular for a while now for its cool advantages over traditional phone systems and reasonable billing rates. Many BPO and call center owners are relying on VoIP…
Anxiety starts saying hello at the point when your customer service fails to satisfy your clients. And if it’s a small-scale inbound call center, then providing quality customer support and service is a necessity. For that, along with an exceptional…
No matter how strong an agent is, dialing manually for hours and hours can indeed lead to agent burnout. Okay, is it even possible for an agent to dial a thousand leads in a day manually? Surely not! That’s where…
With the increasing popularity of BPO and call centers, the demand for auto dialer software is also increasing. In fact, it is anticipated that by the end of the year 2024, auto-dialers will dominate the market because of their potential,…
With all the amazing perks, benefits, and flexibility, remote work never fails to slay. But when you couple the perks of remote work with technology, the ultimate efficiency game starts right there. Yes, that’s because when you know how to…
And who doesn’t want to establish a call center business that brings higher sales and revenues? Everyone does. However, improving on sales is no joke. It requires planning. It requires strategizing. But what if I tell you we’ve got some…
“You THUG, You MUGGER, just break the damn contract now!!” Yes, these are some of the lines That might pop up in a client’s brain when he goes for a long-term contract but ends up getting poor service right at…
The Step-by-Step Process to Build a Productive Contact Centre Team BPOs and call centers are often considered intense businesses. The ones who are always in a rush. However, it is equally important to ensure that the environment remains positive so…
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