Picture a very busy call center with fewer than 200 seats ringing up consumers like a well-oiled machine—until your software company throws the switch. You may feel abandoned if you’re an Avaya AXP customer with fewer than 200 agents.
With Avaya shifting focus, many businesses like yours are left scrambling for a reliable contact center solution. As Avaya AXP is approaching a policy update with Avaya AXP customers having fewer than 200 seats, your company and companies like yours need an Avaya AXP alternative solution that’s secure for business continuity.
If you’re one of those, you’re wrapping your head around how you’re going to make the switch, how you’re going to keep your call center going, and how you’re going to get your agents out on the street. The question mark is there, but so is the answer.
Instead of settling for aging technology or extra migration fees, why not upgrade to Klozer, a cloud-based Avaya AXP alternative built for growth and efficiency?
At Klozer, we provide seamless Avaya contact center migration with the most feature-rich Avaya AXP alternative for small to medium-sized enterprises. Klozer’s premium SIP, VoIP, DID and feature-rich Cloud-based Dialer Solutions provide cutting-edge dialing features, a real-time reporting system, and 24/7 support, which make your contact center excel.
Got Abandoned By Avaya? Sign Up For Klozer Today And Experience Smooth Transition With 5X More Sales!
What Avaya’s Changes Mean to You
Avaya’s exit is the bitter reality for Avaya AXP customers of small call centers. Avaya’s choice of supporting only the big fish in the business left the small and medium call centers in the dark. No clue what the future of their business is.
What’s Changing?
Minimum Seat Requirement:
Starting June 30, 2025, Avaya will have a minimum of 200 seats for public cloud call centers. It is bound to compel Avaya AXP customers of small call centers to buy unwanted excess seats or otherwise.
Small Centers at Risk of Losing Their Services
Avaya AXP customers with fewer than 200 seats will not be growing (most can’t) or risk losing their services, possibly finding themselves with no customer contact management solution.
Avaya Discontinues SIP Trunking and CPaaS Services
Avaya ceases to offer SIP Trunking and CPaaS services on April 28, 2025, and firms are required to migrate to an alternative SIP vendor with a brief notice.
Products Deprecations and Decreased Support:
Avaya’s concentration on big business will mean lower customer services, longer service transition, and additional operation risks for Avaya AXP customers of small companies in the future.
Why Is This a Problem?
Imagine, you’re subsidizing a hundred or so per day through your call center. Your reps are Avaya-platform certified, processes optimized for their best use, and the rest of your operation hanging in the balance on the teeter-totter of its uptime.
And one day, without warning and for no reason whatsoever, here you are reading this letter informing you that your software company will leave you high and dry if you fail to reach some arbitrary 200-seat level.
For established call center businesses that rely on Avaya software, this kind of abrupt change is not only disgusting. It’s a massive disruption to business continuity, customer satisfaction, and operational stability.
What Problems Do You Get?
Surprise Downtime:
No planning, sudden shutdowns and you see call disruption, missed sales, and angry customers—your brand is hurt.
Financial Cost:
It doesn’t make economic sense for most small and medium-sized contact centers to upgrade 200 seats to remain on Avaya. Why pay for idle seats?
SIP Trunking Retirement:
You’re already employing Avaya’s SIP Trunking for voice; you’ll need to have an in-production replacement ready to take over before the retirement of the service altogether on April 28, 2025.
Customer Churn Risks:
One bad customer experience due to technical failure will lose you customers—86% of customers stop doing business with an organization following a poor experience.
Compliance Nightmares:
Your call center exists in a universe where a great deal of regulation occurs, rather than simplifying service, simple TCPA non-compliance, penalties, and lawsuits.
What Can You Do If You Are an Avaya AXP Customer?
Avaya’s new policy puts you in a rock-and-a-hard-place situation—neither of which is desirable. Do you pinch pennies and pinch to make room for the extra seat policy, or switch back to a new vendor?
Let us make it right so you can decide how to best position your company.
1. Buy Extra Seats – Whether You Like It or Not
Avaya too has a minimum of 200 seats on public cloud call centers. So, if you run a 50, 100, or 150 agent call center, you will be required to purchase additional seats—whether you like it or not.
Paying for Avaya’s face value for extra seats may appear to be the solution that provides you with stability. But consider the following:
· Do you need more agents, or are you currently inefficient?
· Will incremental seats generate revenues, or just add costs?
· Is your company able to sustain this extra cost in the long run?
You won’t be required to invest in additional employees unless your call center is growing and you have several hundred agents, and you don’t have several hundred employees’ worth of money lying around along with the rest of the money you are going to be paying out.
2. Time To Goodbye Additional Fees And Embrace Klozer’s Dialer Solution:
Want to Join a hassle-free, advanced call Center that Can Fit With Your Budget And Business? Then, you have just landed on the right place, because Klozer offers it all from SIP to VoIP, DID, and cloud-based Dialer, all within one package.
It’s not an adventure of trying something new when you’re changing to Klozer. It’s a transition to a smarter, more agile, and less expensive solution.
Switch To Klozer with a Disruption-Free Migration—And Improve Your ROI With Klozer’s Scalable Solutions That Fits Your Business Needs!
Why Klozer is the Best Avaya Replacement
Avaya’s collapse is regrettable, but the reality is it allows us to turn towards the future with something faster, more affordable, and something that has the aroma of the future.
Instead of being stuck with Avaya’s plodding enterprise solution, you have the option to choose a vendor that knows the way to treat small businesses as well as big businesses like they are family—Klozer.
Klozer: Affordable Call Center Solution for Small Businesses with Fewer Than 200 Seats
You’re not big business and you don’t have to pay the big business price. You require technology that expands with you, is simple to use, and is delivered compliance-ready so you don’t have to pay an arm and a leg. That’s what Klozer is all about.
Fact Check: 66% of contact centers are drowning in outdated or out-of-sync software that can’t keep up with their business demands.
Avaya’s switch ship to small contact centers will get it even more in percentage—if you don’t join the bandwagon first and switch over to a superior carrier for your business model.
How Klozer Beats Avaya for Small & Mid-Sized Contact Centers
No Minimum Seats:
Got 10, 50, or 150? Worried because Avaya ditched your business? Then just note that you don’t need to worry at all, because Klozer will help you to get it all along with 5X improved sales!
Easy Migration:
Klozer specializes in providing premium cloud-based Predictive dialer, Preview dialer, and auto-dialer solutions with hassle-free migration with zero downtime and a professional migration team that will do it all for you.
Economical SIP Trunking Solution:
Following Avaya’s pullout of the SIP Trunking business, Klozer provides Verified SIP and SIP Trunk solutions with better call quality and cost advantages on the operation.
Unified Contact Center Solutions:
Experience the best features such as Power Dialer, Predictive Dialer, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD)—everything within one package ensuring maximum.
TCPA Compliant for Compliance:
Don’t get in hot water. Klozer offers DNC Compliance, Cloud Call Recording, and Answering Machine Detection (AMD) so that your business stays compliant ensuring your business sustains in the long run
24/7 Support:
Contrary to the Avaya big business syndrome, Klozer is here to help businesses of every kind and size with 24/7 master support to aid in making you a success.
Will You Risking Your Money And Get Unnecessary 200 Seats, Or Will You Switch To Klozer?
The sooner the better. The longer you stay, the more chance your call center will be out of service. Avaya’s end-of-life for medium and small businesses is June 30, 2025. The longer you put off making the transition, the cost is downtime, lost business, and upset customers.
It’s high time and you need to think of your business, so come, try out Klozer, and book your demo now! Make the switch today and discover how Klozer will enhance your call center through uninterrupted, hassle-free sailing.
Don’t Wait Until Avaya’s June 30, 2025 Deadline! Make the Switch to Klozer Today to Get 3X More Sales, and 24/7 Support & Eliminate the Downtime, Service Disruption, Or Regulatory Burden!
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