Your business depends on quick, efficient, and dependable communication. However, after Avaya’s shocking update, many call centers are looking for alternative options. Why would anyone want to pay for extra unnecessary seats they don’t require? Yet with so many options to pick from Avaya alternatives—Avaya, Klozer, Dialpad, JustCall, Ringover, Aircall—how do you know what’s best?
If you’re looking for a detailed, no-nonsense comparison that disregards all of the marketing fluff and tells you the actual benefit and the actual drawback of each, then you’re in the right place.
Get yourself organized and conscious. So you reduce the guesswork and win more than you lose.
Ditched By Avaya? Time to Switch & Dial Smarter with Klozer’s Predictive Dialer—Grab Your Demo Today!
Avaya: A Trusted Legacy System, but Out of Touch?
What does Avaya do?
Avaya is a well-established cloud contact center solution that allows companies to get voice calls, video conferencing, and instant messages onto one platform. It’s used mainly by large business and customer service companies that require one communications platform with integration.
Avaya Strengths: What does it best?
✔ Omnichannel Communications: Businesses can receive calls, messages, and videos in one interface.
✔ Automation Features: Automate half of the customer activities and interactions.
✔ Advanced Analytics: Monitor customer behavior and deliver performance metrics.
✔ Scalability: Scalable for business growth and traffic.
What Avaya Lacks: The Dealbreakers
- Outdated Interface: Customers complain that the interface is outdated and clunky.
- Half-Baked Automation: This does not have a Smart Dialer, which is wanted to be used and automated by the sales teams.
- Limited Global Reach: Limited global reach with small volumes across the globe (only 40 countries).
- Not Affordable with Lesser Utility: Not cost-effective with lower utility.
Avaya Pricing
Avaya does not have transparent pricing. Business owners have to call Avaya for a quote, and so it becomes challenging to compare prices at the very beginning.
What Kind of Business Is Avaya Most Suitable For?
Avaya is most suitable for large business or corporate contact centers requiring an antiquated, omnichannel communication system. Seek elsewhere if you require the latest automation, artificial intelligence capabilities, or money-saving features.
The Top Avaya Alternatives: Smarter, Cheaper, Faster
Picture losing a good customer because your sales teams didn’t call back in time. Picture your customer support reps spending time on some old, slow, outdated systems.
Your business lives and dies by smooth communication. Choosing the best cloud telephony system is one of your most critical choices.
Avaya’s been the gold standard for years, but 2025—is it still the top option? With newer, faster, and smarter alternatives, holding on to an older platform might be burning a hole in your pocket, wasting your time, and stealing opportunities.
So, let’s get real and put Avaya head-to-head with its toughest competitors—Klozer, Dialpad, JustCall, Ringover, and Aircall.
Klozer – The Ultimate AI-Powered Sales & Support Platform
What Is Klozer?
Klozer is a trusted cloud-based sales dialer software provider that also provides premium SIP, VoIP, and DID services. and customer support at its core. It is driven by predictive dialing, IP-based automation, and native support for VoIP to assist businesses in automating and streamlining call handling.
Advantages of Klozer
✔ AI-Powered Call Optimization – Most likely leads are dialed first to assist in optimizing connected calls.
✔ Predictive Dialer – Reduced idle agent time as agents are directly connected with live calls.
✔ VoIP Connectivity – Ensures great voice quality in calls.
✔ International & Local Numbers – Offers international presence by 80+ countries of numbers supported.
✔ SMS & Call Tracking – Offers real-time engagement with clients to companies.
Key Features of Klozer
- AI-Driven Predictive Dialing
- Per second DID auto-rotation,
- AI Data score,
- DID over usage Alert,
- Customized IVR,
- Performance CLI,
- Call Barge In,
- Live Monitoring
- Call Recording for compliance and staff training
- Human Voice over Internet Protocol Telephony with crystal clear HD voice
- International & Local Phone Numbers
- SMS Integration to handle more clients
What Klozer Does Not Offer
• No Video Conferencing – Avaya does not offer video conferencing, and neither does Klozer.
• Fewer Integrations – Offers no CRM integrations.
Pricing of Klozer
Klozer pricing is simple. Businesses can contact the sales team of Klozer to obtain the full pricing information. There are different package plans for Klozer’s Dialer to cater to the requirements of different-sized businesses.
What Business Is Klozer Best For
Klozer is perfect for customer service agents and sales agents who need fast, efficient, and AI-powered communication tools. There are no restrictions like providing services those small and mid businesses that have fewer than 200 seats like Avaya.
Don’t Let Outdated Systems Hold You Back—Make The Switch To Klozer And Take Your Calling To The Next Level!
Dialpad – Cloud Calling Meets AI Intelligence
What is Dialpad?
A Voice over Internet Protocol in the cloud, Dialpad offers a cloud-based alternative to desk phones.
Benefits of Dialpad
✔ Live Call Transcriptions – Real-time voice-to-text transcription.
✔ Sentiment Analysis – Customer interaction and sentiment analysis.
✔ 99.99% Call Uptime – Virtually flawless call uptime.
✔ Voicemail Transcription – No need to listen to long voicemails!
Dialpad’s Most Powerful Features
• AI-Driven Call Analytics
• Voicemail Transcription
• Call Tracking Metrics
• Customer Sentiment Analysis
• Machine Learning Integration
What Dialpad Lacks
• No Predictive or Smart Dialer – Power Dialer, but just for Salesforce customers.
• No International SMS Support – Just in the US & Canada.
Dialpad Pricing
• Standard Plan: €20/user/month
• Pro Plan: €25/user/month
• Enterprise Plan: Quote-based
What Type of Business Is Dialpad Most Suitable For?
- Ideal for AI-powered analytics, tracking, and sentiment analysis companies.
JustCall – Ideal for Helpdesk & CRM Integrations
What Is JustCall?
JustCall is a VoIP phone service specially crafted to be integrated with helpdesk and CRM software.
Advantages of JustCall
✔ End-to-end CRM Integration – Native integration with HubSpot, Zendesk, Freshdesk, etc.
✔ Global Phone Numbers – Provides phone numbers in 95+ countries.
✔ Mobile Apps – Native Android & iOS apps.
Key Features
• Automated Call Distribution
• Call Recording
• Call Masking to Maintain Agents’ Information Confidential
• Conference Calling
Where JustCall Falls Short
- Does Not Offer Advanced AI Features – No AI-powered call optimization, no sentiment analysis.
Pricing
- Essentials Plan: $19/user/month
- Team Plan: $29/user/month
- Pro Plan: $49/user/month
- Business Plan: Quote-based
What Kind of Business Is Justcall Ideal For?
- Ideal for support teams requiring CRM & helpdesk integrations.
Ringover – Multichannel Business Phone System in One Solution
What is Ringover?
Ringover is a cloud business solution that features a simple-to-use phone system. Ringover brings together voice, chat, video meetings, and analytics on a single platform, making it the business choice for those seeking frictionless collaboration.
Benefits of Ringover
✔ All-in-one omnichannel communication – Access voice, video, and chat within one dashboard.
✔ Easy Setup & Easy Interface – Simple to get started with no technical setup.
✔ Real-Time Call Monitoring – Monitor agents in real time.
✔ Sophisticated Call Routing – Seamless call routing to the appropriate agent based on skill or availability.
✔ Sophisticated Analytics & Reporting – Monitor team performance and call quality.
Key Features
• Call Recording & Storage for compliance & training.
• IVR (Interactive Voice Response) System for managing calls.
• Live Call Monitoring & Coaching for business.
• CRM Integrations with Salesforce, HubSpot, and Zoho CRM.
• Call Analytics & Reports to monitor performance metrics.
Where Ringover Falls Short
• Pricing May Be Too Expensive for Small Businesses – Even though Ringover is excellent, there are some companies that are concerned that the price will be the problem.
• Call Quality Issues Complained of by a Small Percentage of Customers – There are some customers that do have some occasional connectivity issues.
Pricing
Ringover pricing starts at €19/month per user, an excellent value for mid-sized companies and possibly out of budget for small teams.
• Smart Plan: €19/user/month
• Power Plan: €39/user/month
• Enterprise Plan: Quote-based
What Type of Business Is Ringover Most Appropriate For?
Ringover is most appropriate for businesses requiring multi-channel voice, video, and chat solutions. Ringover is ideal for sales teams and support agents which require monitoring and reporting on a real-time basis.
Aircall – Top Cloud Phone System for Small & Growing Teams
What is Aircall?
Aircall is a simple, intuitive cloud phone system for sales and support. With its robust automation, call routing, and one-click integrations, it’s ideal for small to medium teams.
Benefits of Aircall
✔ Simple to Use & Fast Setup – No extensive installation required—live within minutes.
✔ Intelligent Call Routing – Directs calls straight to the right agent or department.
✔ Robust CRM & Helpdesk Integrations – HubSpot, Salesforce, Zendesk, etc. integrations.
✔ Live Call Monitoring – Managers can listen to the agents live.
✔ Call Queuing & Auto Call Distribution – Manages large volumes of calls easily.
Key Features
• Call Transfer & Call Recording for improving customer satisfaction to the core.
• Interactive Voice Response (IVR) for automatic call routing.
• Call Monitoring & Whispering for manager training.
• Custom Voicemail & Greetings to professionalize.
• Mobile & Desktop Apps are available for access at any time.
Where Aircall Falls Short
• No Top-of-the-Line Video Calling Features – Aircall does not have video like Ringover.
• Low-End Webinars & Screen Sharing – Aircall is not the best for you if you need high-end video conferencing.
Pricing
Aircall is simple to price, at $30 per user/month, and is highly affordable for small and start-up businesses.
- Essentials Plan: $30/user/month
- Professional Plan: $50/user/month
- Custom Plan: Quote-based
What Type of Business Is Aircall Best For?
Aircall is perfect for small- to medium-sized businesses that require a simple, easy-to-use, scalable cloud phone system. If you rely on phone-based customer communications, then Aircall is on your shortlist.
Final Word: Which Platform Is The Best Avaya Alternative?
• Require sales automation via AI? → Klozer takes the win.
• Require additional analytics & AI-driven insights? → Klozer takes the win.
• Do you require customer support led by CRM? → Your solution is JustCall.
• Do you require an all-in-one, plug-and-play cloud phone solution for a growing business? → Your solution is Klozer.
The perfect call system can improve productivity, generate revenue, and build deeper customer relationships. Make an intelligent decision today!
“One Platform, Endless Possibilities. Switch to Klozer And Take Control of Your Communication and Sales!“
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