The hosted PBX is a cloud-based system that uses the VoIP method to manage calls without the need for on-premise hardware. A private branch exchange (PBX) system requires you to bear hardware installation, maintenance, and technical support costs. However, with the hosted PBX system, the only cost you need to bear is the service provider’s charge. This is because it is hosted on the cloud and requires no external hardware or software.
Hosted PBX systems are much better than traditional ones. The traditional PBX only offers you the basic functionalities; therefore, it provides lesser flexibility and scalability.
While a hosted PBX offers enhanced functionalities like:
- Call switching
- Voicemails
- Conference calls
- Call recordings
- Call queuing
- IVR
- Call routing systems, etc.
- Often considered more secure and reliable
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