Get Sustainable Business Success With Klozer’s Quality Control Module!

Are you looking for a solution that can help you enhance customer satisfaction and efficiency, but you don’t know which solution to opt for? Relax because Klozer’s Quality Control Module is the one you’re looking for. It helps your business stay alive in the business market while giving you top-tier features to monitor and retain the quality standard of your Inbound and outbound calls.

What Is a Quality Control Module?

The Quality control module is an all-in-one set of features that helps you achieve the objectives of your call center business. The prominent open-source dialer software VICIdial offers the most feature-rich QC module, which helps you in every aspect of testing and improving. 

How Klozer Ensures The Best Quality Control Module Services?

Klozer ensures you serve your customers with the best possible service by enabling the VICIdial call monitoring features! Utilizing the advanced QC module features ensures that the lives of supervisors are made easier. Check out the following to learn about the latest features of the QC control module.

Features Of Quality Control Module

Easily accessible call recording

Klozer offers you an easy-to-navigate interface through which you can select and retrieve your call recordings. This, in turn, helps managers and supervisors assess the call performance and whether the agents are carrying out the calls and maintaining the protocols and standards properly.

Full freedom in categorizing calls

Monitoring the quality of your calls gets effortless with Klozer since you can easily mark the quality calls with a “pass” code. The ones that need to be improved can be marked with a “fail” code So that you can instantly review the client record and calls to identify potential loopholes.

Customizable quality control codes

Klozer’s quality control module comes with a customizable QC code by which you can easily understand what is lacking in your calls. For instance, if a call of yours doesn’t comply with a certain protocol, you can categorize the QC code with the protocol’s name. This will easily help you identify the improvement categories, saving you much time.

Enriched call history

We at Klozer offer you a detailed call history that includes several valuable metrics. From call duration history to the customized QC codes, you will get it all in the call history section.

Top-tire integrated searching 

We often need to manually search for call histories with important leads. Klozer, in this case, offers you a robust integrated searching feature that helps you to filter out your data easily. From retrieving important call dates to filtering agent IDs and statuses, the robust search feature gives you the ultimate sophisticated service to streamline your searching operations.

Benefits Of Quality Control Module

Instantly pinpoint potential improvements

Since the QC module helps you to categorize the problems that your clients are facing, your way of improving gets even better. Not only this but with the QC module, you can strictly abide by the preset regulations while complying with the industry standards.

Enhanced ROI

By enabling the QC module, you ensure you aren’t missing out on anything when it comes to providing quality service to your customers. And when you have better customer satisfaction by your side, you automatically enhance your return on investment.

Iterative training of agents

QC module helps you to evaluate call trends and regulate any necessary update instantly. Klozer’s QC module also helps you make valuable analytics and insights that highlight the improvement area. Most importantly, it can help you train your team and even supervisors so that you can assign the QC codes better and provide quality services to your clients.

Motivates agents 

With the QC module, you get data-driven and constructive feedback from live call recordings. This significantly boosts and motivates agents, helping them to polish their communication skills and attain improved efficiency.

Easy integration of features 

Klozer ensures that you integrate the QC module seamlessly without any complicated steps. This, in turn, helps you to monitor your call center operations better while enabling you to take prompt actions based on data.

Improve customer satisfaction 

Since identifying customer needs gets crystal clear with the QC module, it is a no-brainer that it will enhance your customer satisfaction. The better you will be able to resolve the problems of your customers, the more likely they are to depend on your business, helping you to achieve customer retention.

Identify Issues Early, Escalate Your Call Quality: Get Your 30-Minute Free Demo Call With Klozer Today!