Interactive Voice Response (IVR) is a self-service tool that provides a series of automatic menu options to your clients so that they get instant help. It basically self-directs the CX, where they can use their phone’s keypad and navigate through their preferred option. Basically, IVR can attend to and greet the client automatically and let them know about your offers. IVR can leave a voicemail, which can motivate your leads to call back. It also directs your calls to the appropriate agents.

What Are The Key Benefits of IVR?

Some notable IVR features are:

• Reduces long wait time
• Round-the-clock service
• Increases customer satisfaction
• Scalable
• Cost-efficient
• Can prioritize calls