Klozer’s Inbound Dialer: The Ultimate Savior For Your Call Center!

Whenever it is a call from your valued clients, you would never want to go for an experience that might include dropped calls or unwanted hinges between your calls. Many ordinary call dialers might facilitate this issue, causing your customers to have an unsatisfactory experience. With the latest tools and integrated automated software, Klozer’s inbound dialer ensures that you get a smooth conversation when your client calls for an inquiry or seeks support for any issues they’re facing. 

Our Inbound Dialer Solution offers you a user-friendly and simplified call routing dialer that will help you craft your calls that cater to the priorities of your potential prospects. Klozer provides you with a one-stop Inbound call solution, which is designed to meet the expectations of both your new and existing clients with its help-focused features. 

Prospect-initiated calls always top the priority list no matter what business you have; with Klozer’s dialer solution, you get the assurance of 3X improved queue management facilities and zero chances of call breakages.

What Is An Inbound Dialer?

Inbound dialers are dialing systems that receive incoming calls from customers. Customers make these calls to the agents to ask questions related to the product or solve issues with relevant dialers. These calls are typically monitored and answered by Support teams.

The agent, in this case, needs to have exceptional listening and problem-solving skills to ensure more and more customer engagement with your business. 

Features Of The Inbound Dialer

An Inbound dialer ensures you aren’t missing out on your potential leads by enunciating the smooth flow of your calls. The notable features you get with the dialer are: 

Queue Priority System 

The Inbound dialer works with the intelligent queue management system. It helps you to prioritize urgent leads and effectively distribute incoming calls to the appropriate agents, leveraging your workflow and productivity. The dialer also offers built-in tools where you can set parameters as per your requirements to design your calls. With the virtual queue functionality, your clients can receive an automated callback and hold their position in the queue, saving a lot more of your time.

Live Call Monitoring 

With the dialer, your agents can keep track of how the live calls are going. This functionality also helps agents to get real-time assistance from the software. You get to monitor the live interactions, meaning you’ll be informed instantly if there are any issues infuriating the conversation and take necessary actions to deliver the best ever customer experience. 

Dependable Infrastructure 

An Inbound Dialer guarantees that you don’t need to worry about the timing conventions of your leads. It offers a built-in time-zone feature, giving you the minimum possible abandon rates of the calls and consistent outcomes from it.

Interactive IVR

From offering services to pay at a suitable time to directing leads with informative menus, the IVR in an Inbound Dialer is surely something that’s going to take your business a notch higher. You can also configure your IVR as per the requirements of your incoming calls.

User-friendly Interface

With an intuitive and user-friendly software interface, the dialer lets you make changes in the preset parameters without the need for an IT team. It is easy to use and configure, leading you to make more effective calls. 

Improved Analytics 

With the enhanced analytics that an inbound dialer offers, you can identify bottlenecks instantaneously. You can easily know about the milestones achieved, simplify the workflow with valuable metrics, and promote a better working environment with high-quality feedback reports without having to spend much on expensive tracking software.

CRM And DNC Integration

To provide a better inbound call experience, inbound dialers welcome you to integrate several useful business applications that can streamline your calls even more. You can also customize the IVRs so that the clients can use the DNC tool whenever they need it without having a one-to-one interaction, saving much of your time.

Automatic Call Distribution (ACD)

Klozer’s inbound dialer comes with ACD technology that facilitates distributing incoming calls to available agents with greater efficiency. 

This automated call routing system not only helps manage incoming calls but also routes call to the agents, depending on the call type, agent’s availability, and skills. 

Click-to-call technology

Klozer facilitates click-to-call technology for inbound dialers on the website. This essentially means that prospects can initiate a call just by clicking the specific link without having to take the hassle of dialing a number manually. 

This ensures that you not only get calls from in-house customers but also provide an easy way for new customers to make inbound calls. 

Ticketing System 

With this feature, you ensure quick tracking of any ongoing issue that your client is facing. The ticketing system effectively identifies customer complaints, helping you to deal with them immediately.

Why To Choose Klozer’s Inbound Dialer?

We at Klozer are providing market-leading and dynamic Inbound Dialer solutions that are within the convenience of reasonably priced pricing plans. At Klozer, you’ll be benefited with:

Improved Inbound Sales And Customer Service

Be it positive feedback from your client, a complaint, or a query about your products; inbound dialers are the mediums that help clients get an in-depth insight into your business. 

The better you fulfill their demands, the more you’ll be able to retain your clients, meaning you’ll be making more inbound revenues. What sets Klozer apart from its competitors is its top-tier live call monitoring for inbound calls, simple method of CRM integration, and the capacity to manage high-volume calls seamlessly. This, in turn, significantly improves customer satisfaction while helping you to automate your operations. 

Better Performance Tracking 

Agent performance tracking for inbound calls is just a matter of convenience when you’ve Klozer beside you! Keeping regular monitoring of the KPIs not only helps you understand how the agents are performing but also helps make decisions and improvements based on valuable insights. 

Klozer’s inbound dialer offers you a range of performance metrics so you can choose the ones you desire based on your preferences, helping you identify high-traffic hours, prevent idle time, and schedule calls better.

You also get an automated call back feature enhancing customer service.

Secured And No Set-up Charges

You absolutely don’t need to get any external hardware if you’ve Klozer’s inbound dialer with you. 

It doesn’t have any hidden charges or set-up charges, making it an ideal choice for business owners who are looking to improve the experience of inbound calls. With Klozer, you get the secure inbound call dialer system that not only guarantees integrity but also helps keep better track of your chores.

24/7 Support Team

And it’s not only the 24/7 inbound call support team that Klozer offers but also their expertise and friendly behavior that makes all the difference! 

No matter what time zone you are in, you’re sure to get support from Klozer whenever you want. Klozer also offers personalized IVR messages, which can just serve as a powerful tool to attract your client.

Offers Better Flexibility 

With top-notch features like facilitating internal communications, callbacks, automated call recording, monitoring, and easy-to-configure IVRs, your agents are sure to get better flexibility at work when it is the Inbound Dialer of Klozer. You can also announce average queue times and use different IVR options if you see the time exceeding the preset value. This, in turn, not only boosts your productivity and customer satisfaction but also reduces downtime between calls.

Increases Agent Productivity 

Since your agents get to optimize and personalize the incoming calls to solve any customer issues, this highly elevates their morals, helping them engage with their clients more. Klozer’s Inbound dialers also allow you to have a minimum wait time, meaning you’ll be serving more clients and effectively managing high-volume calls per hour.

So you’re just a click away from availing the best-ever Inbound Dialer experience. Book your free 30-minute demo session with Klozer and unlock the new achievements in your call center business.