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Cloud Call Recording
Never Miss An Opportunity To Improve With VICIdial's Call Recording Solution!
Be it the training of the new agents or monitoring the calls of your valuable prospects; the call recording system allows you to do it all effortlessly. Call recording not only ensures your customer interactions are maintaining quality standards but also eliminates the need for any third-party solutions.
What is a call recording?
It’s a feature that comes with the dialer solution, which enables agents to record an entire conversation with a prospect. The capturing of audio helps to evaluate agent performance and achieve valuable feedback from the client.
Automatic Call Logs
Effortlessly maintain detailed records of all incoming and outgoing calls to streamline operations.
Agent Performance Monitoring
Record and analyze specific calls to provide feedback, enhance lead interactions, and back up recordings with efficient FTP transfer.
Quality Assurance
Centralized call archives enable analysis to improve performance and ensure high-quality conversations.
Customizable Recording
Select which calls to record, saving storage while helping agents refine their strategies.
Improved Customer Service
Analyze recordings to identify lead needs and elevate customer interactions.
Offscreen Recording
Capture external and pre-agent calls for better record management and flexibility.
Enhanced Security
Protect data with robust security measures compliant with industry standards.
Agent Training:
Use recordings to train new agents, prevent mistakes, and improve overall performance.
How does Klozer ensure the best call recording features?
With Klozer’s advanced call recording technology, you not only get robust recording features but also get access to the core loopholes of your call sessions. Check out the amazing benefits that you will get with the call recording tool!
FAQs
What does call recording do?
Call recording is an automated process that enables agents to record audio and screen activities. Recordings can be stored, fetched, and evaluated to enhance conversation between agents and customers.
Is call recording automatic?
Yes, call recordings can be automatic. However, agents need to manually configure the dialer settings in order to automatically record the calls.
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