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Compliance & Security with your Outbound Dialer

Each and every business runs with a set of rules and regulations. You just cannot escape them. The same goes for call centers as well.  No one would ever go for a call center that doesn’t respect the standards set…

Let's Talk About Demo Bonanza!

Ever had a feeling while standing outside a store thinking if you could get a FREE trial before you buy?  Well, come on!  Let’s be honest here! If it was always possible, most of us would wish the same, right? …

Best Dialer Types For Financial Service Call Centers

Be it the predictive dialer, power dialer, preview dialer, or progressive dialer, each of them can play a significant role in growing your financial service call center business.  It is because the different types of dialers come with different benefits…

What’s the Role of Lead Generation in an Outbound Call Center?

Lead generation is the heart and soul of an outbound call center.  Because why not?  Your potential leads whom you will be calling are the ones who can bring revenue to your business. They are the ones who have a…

What to Look for When Choosing a Predictive Dialer?

For businesses that make sales calls or outbound calls, a predictive dialer is the one that they need the most.  Yes, an effective yet cost-savvy predictive dialer helps you accelerate your lead-generation process.  However, selecting a predictive dialer can be…

What is IP PBX? – A Detailed Insight!

Call center business owners always look for software to communicate better. Sometimes, they prioritize cost-effectiveness.  Sometimes, they prioritize building a private communication system for their business. And that’s when the name IP PBX pops out proudly to mitigate your call…

Okay! Enough of it!  Let’s just embrace the confusion once and for all. So, how on earth do you boost your sales with telemarketing software?  What’s even a telemarketing Software? Is it even worth buying dialer software to hunt for…

How to Handle Escalated Calls in Call Center

And who would deny that encountering sudden client issues is just an everyday story of a call center business?  Not only call centers but almost every business has encountered instances of customer frustrations or escalations at some point. No matter…

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