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1. A Fully Scalable And Reliable System
Our businesses do not always remain the same. And with the changes in the requirements of our business, we also need a dialer that can adapt to the changes. Therefore, the predictive dialer you buy should have better scalability. Klozer offers better scalability, so no matter how big or small your business is, you can always deploy our software to manage your calls with more ease.
It is very important for your dialer software to scale up and down efficiently without much manual intervention.
This is because the size of the campaign can start growing suddenly, or it can decrease as well. This is where Klozer’s predictive dialer with enhanced scalability features helps you handle sudden changes in the campaign size.
Our smart, secured, feature-rich, and cloud-based call center solutions give you a reliable system with full control over how you would like to customize your dialer. Our service ensures you’re getting the exact same requirements and making a better-personalized approach.
2. Simple Manager Interface And Reporting Portal
To get a streamlined workflow for your call center, your dialer needs to have features like real-time monitoring, report analysis, and a call reporting portal.
This is because keeping track of your day-to-day inbound and outbound calls is extremely vital to understanding the performance of your sales calls.
Klozer’s dialer offers a simple manager interface that helps call center managers easily navigate and monitor the software. Its intuitive interface is also easy to operate.
Also, Klozer’s predictive dialer has an interactive call reporting feature that helps managers understand how many successful calls were made or how many calls were connected. Helping the higher authorities to make data-driven improvements and decisions.
3. Simple Agent Interface Portal and Increased Productivity
You can literally improve agent performance with dialer software. With it, you don’t need to dial anything manually or wait for the calls to get picked up.
This maximizes the productivity of the agents and also helps them retain their energy for a longer time.
Klozer’s predictive dialers work five times faster than the ordinary dialers that you likely get in the market. It has proven to increase agents’ efficiency by 200% by reducing much of the workload with its automation and power to handle operations swiftly.
With that, Klozer offers a simple yet user-friendly agent interface portal that doesn’t require any complex skill set to master the settings. It is easy-to-navigate and thus helps your agents to smoothly operate their dialer.
4. CRM Integration
Customer relationship management, more commonly known as CRM platforms, is nothing but software that is used to store your leads’ information. Companies often use dialer software to reach their valuable prospects.
That’s when integrating a CRM platform into your dialer software gives an even more powerful solution to handle your customers. With the data available in your CRM platform, you can use them easily to dial your leads and shape your interactions with the client.
And what else can be better for a telecommunication business than seamlessly accessing the data of their leads?
Yes, even predictive dialers can be integrated with your business’s CRM, helping you to access call history, customer information, and call recording effectively.
Why should businesses integrate CRM with call center software?
- Integrating a CRM provides better outreach practices.
- The CRM tool can seamlessly store customer data and contact history.
- CRMs within call centers can significantly increase your efficiency and customer satisfaction. It does this by reducing idle time while ensuring your data stays organized, and you provide faster services to clients’ queries.
- Also, when CRMs are integrated with cloud-based call centers, you get an affordable option to run your business.
5. Contact Centre Wallboard
Contact center wallboard is basically a software or an electronic visual tool that can display crucial real-time call performance data and contact center activity metrics to the agents and managers. Generally, it displays data using pie chart graphs, notifications, and other essential statistics.
It is a very powerful tool that can help you manage your call center’s activities.
The software can effectively provide behind-the-scenes information that can guide supervisors in improving their operations.
However, you, as employees, need to know how to utilize the tool properly, which data types the wallboard will show, and how you would want each of the performance metrics to display.
Why you should have a contact center wallboard?
- They help everyone to stay in the loop and act as a central tool that can keep everyone in the know.
- They can interactively provide all reports and insights in one place, which is easy to understand
- The wallboard helps you stay informed with real-time updates
- The tool also helps you find out your contact center achievements and gaps easily
- It can also give incentive reminders
- It is also an effective software for managing an event in your contact center
6. Trust & Security
Klozer’s cloud-based dialing solution protects client data with multiple levels of security, including intelligent verification and compliance stages with FCC, DNC, STIR/SHAKEN, and TCPA regulations.
Also, with Klozer’s dialer solution, your agents can access data remotely from anywhere at any time. With cloud storage, you allow your data to be accessed over the Internet. So you can really get access to your important data whenever you need it from any device, anytime, anywhere.
You get better security with cloud solutions and cloud data backup storage. Cloud solutions are often known to have Advanced layers of security and firewalls to ensure customer data is protected. Therefore, the cloud-based call center software ensures better security as well.
7. Simple Pricing
You should opt for power dialer vendors who provide multiple pricing plans that can cater to your budget and are simple and easy to carry out.
Ensure that the dialer doesn’t come up with any add-on services that require extra charges. Rather, you should go for those pricing plans that come up with a bundle of features within an affordable range.
Klozer offers you affordable pricing plans depending on the number of agents you have. It is all-inclusive with a support and maintenance plan.
8. Outbound and Inbound Calls in Dedicated Dialer
Make outbound calls with all area codes coverage connectivity and buy state wise virtual local phone number (DID) to power outbound campaigns with local presence ( CLI). Also receive callbacks from your leads who missed your calls. Build trust to Increase up to 30% sales by taking Inbound calls.
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