Razia Ismail

No matter if you have a small-scale call center or a whooping large one!  If you aren’t providing standard quality service, your business is sure to shut down.  To ensure that you consistently provide better customer service, you need to…

There are often times in our lives when certain things get out of our hands and give us a good run.  The same goes for a call center business as well.  One such thing that often annoys such businesses is…

To put it precisely, auto-dialers are software that can automatically dial a set of phone numbers while eliminating machine-answered calls.  With that, if you enforce some legitimate and good practices, it can increase your call connectivity or call connection rate.…

So, if you happen to be a service provider, no one can better understand than you what value a customer holds for your business. Who are we without our valuable customers?  Does your business even exist without customers?  Absolutely NOT,…

Enhancing CX with an Omnichannel Contact Center for Your E-commerce Business Just when you thought that after the pandemic of COVID-19, the hype for remote contact centers might decrease, in reality, the growing preference for flexible work environments like omnichannel…

Sales and marketing teams are always in a rush with their schedule being packed with tight deadlines. That’s why they need a power-pack integration which can save them time. And it’s none other than the integration of VoIP and CRM. …

Who doesn’t want to build a cost-savvy call center business?  Everyone does, right?  That’s where the VoIP solutions come to the rescue! They help you make high-quality calls without the need for any external hardware or in-house complex infrastructure setup. …

When was the last time when you were happy with the performance of your sales? Well, if it was a long while ago, then we really feel you because almost every business on this earth faces ups and downs now…

Every time there is a festive season or a special occasion, we know how crucial the time is and how the rush of the customers increases during such special events.  The way your chances to increase sales get higher during…