Razia Ismail

Think of this: a busy call centre with phones ringing around the clock, agents working with clients, and managers trying to keep it together. We know at call centers that time is money, but inefficiencies, inefficient technology, and exhausted staff…

At Klozer, we prioritize strong client relationships. That’s why we’re excited to introduce the latest enhancement to our Rapport Builder—a feature designed to elevate agent performance and customer interactions like never before. This new feature includes: With this latest upgrade,…

On a busy Saturday morning, Sarah, a store owner, receives false calls from suppliers, messages from her team, and customer inquiries coming through different platforms. Among the confusion, she realized her business was losing time, money, and, worst of all,…

Customer engagement is a top priority for many telemarketers and call center companies. No compromises on that! And why not?  It boosts performance and revenue and can even inspire customers to become “brand ambassadors” who can actively promote your business. …

“Dear Prospect, your call is being recorded “- something that your leads hear very often. There are plenty of reasons you might want to record a phone call: capturing important meetings, preserving interviews, keeping track of over-the-phone training, documenting verbal…

Did you know that your customers are the sole representatives of your brand?  So, the more you satisfy them, the better your business gets. One phone call can be all it takes to turn a customer’s perception of your company…

And who doesn’t want to make more sales and more money?  Everyone does, right? But do you think if you keep calling your leads with the same static traditional number, they’ll pick up your call?  Absolutely not! That’s where the…

Struggling with VoIP call quality? You’re not alone. Even with high-speed internet, many users of hosted phone services experience frustrating voice issues—echoes, delays, and dropouts. These interruptions don’t just disrupt conversations; they can harm your credibility and lead to missed…