Razia Ismail

Business phone tools are changing fast. If your sales team uses Skype for manual dialing, you’ve probably heard the news—Skype for calling is shutting down soon.  This means it’s time to find a better tool for your sales calls.  The…

Think of this: a busy call centre with phones ringing around the clock, agents working with clients, and managers trying to keep it together. We know at call centers that time is money, but inefficiencies, inefficient technology, and exhausted staff…

At Klozer, we prioritize strong client relationships. That’s why we’re excited to introduce the latest enhancement to our Rapport Builder—a feature designed to elevate agent performance and customer interactions like never before. This new feature includes: With this latest upgrade,…

On a busy Saturday morning, Sarah, a store owner, receives false calls from suppliers, messages from her team, and customer inquiries coming through different platforms. Among the confusion, she realized her business was losing time, money, and, worst of all,…

Effective communication is essential for any business, regardless of size or industry. Relying on outdated tools, like old phone systems, can lead to missed opportunities, lost clients, and challenges in collaborating with remote teams. Investing in the best business phone…

Customer engagement is a top priority for many telemarketers and call center companies. No compromises on that! And why not?  It boosts performance and revenue and can even inspire customers to become “brand ambassadors” who can actively promote your business. …

“Dear Prospect, your call is being recorded “- something that your leads hear very often. There are plenty of reasons you might want to record a phone call: capturing important meetings, preserving interviews, keeping track of over-the-phone training, documenting verbal…

Did you know that your customers are the sole representatives of your brand?  So, the more you satisfy them, the better your business gets. One phone call can be all it takes to turn a customer’s perception of your company…