Ever imagine how it would feel when your lead is just on the verge of getting convinced, and your call just got dropped?
Well, it was just one of the cases that can cause you to lose a potential paying client. But what’s the remedy?
How do we get rid of the notorious call drops?
The answer is the latest technological advancement, the smart outbound dialer! Yes, with a smart, automated outbound dialer, you can say bye to dropped calls forever.
No worries if you still don’t know what profit an outbound dialer can bring to you, because today’s newsletter is all about that. So keep your eyes glued to the newsletter right till the end to know more.
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What Is a Dropped Call?
A dropped call is an incident when you pick up a phone call and find out a few seconds later that the call connection has gone dead.
This might sound similar to a hung-up call, but in reality, both are different.
What can cause a call Drop?
The following are some of the common reasons that can cause a call drop during your cold call:
- Weak signals
- Outdated dialer software
- Connection failure
- Accidentally hanging up calls
- Operator error
- Software or hardware problem
What Happens If You Get Dropped Calls?
- Decreased agent confidence and morale
- A dropped call is totally equal to a decreased lead.
- Thus, it is needless to mention that dropped calls can lead to lost revenues and sales opportunities
- Your potential leads will have a bad image of your brand.
- Potential customers might not reach out to you
- The entire productivity of your team might decrease with frequent dropped calls.
- Dropped calls shatter the trust that customers have in your brand, leading them to be dissatisfied.
- Dropped calls extend call times, which is highly undesirable, especially in the case of inbound calls.
How do outbound dialers help reduce dropped calls?
Outbound Dialers come up with a lot of features that can help eliminate dropped calls. The following talk about some of the specific features that help to overcome dropped call issues:
- Outbound smart dialers come with time zone dialer features. Therefore, it reduces the chances of your clients intentionally dropping calls. This is because you will be calling them at their convenience time.
- Outbound dialers support the omnichannel feature. Therefore, even if your client gets a dropped call for a query, they still have the freedom to reach out to you via Messaging platforms, chats, and emails 24/7.
- The smart dialer also features an advanced callback option. It gives a reminder to your client to stay connected while helping the agent find out when their lead is free for a call.
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- If your dialer system is using a VoIP service, then the chances of getting dropped calls are very low since they do not operate on SIM cards and only require a stable Internet connection to make high-quality calls.
- It offers automated voice messaging and email features. Therefore, even if you get a dropped call, you can still send a personalised voice message so that your client is aware of the communication.
Tips To Prevent Dropped Calls
Some notable things that you can follow to prevent call drops are:
- Use dialer software from a trusted provider with features like an effective callback system.
- Even if you get a dropped call, it is advisable to avoid redialing right after the incident. Call them back after a certain timeframe has passed to avoid creating a negative impression.
- If you are using a VoIP dialer, then try moving your router to a better place.
- If you have any wired connections, check them to troubleshoot the dropped call problem.
- Ensure your aeroplane mode isn’t turned on.
- Move away from any area that can block your call signal, causing call drops.
- You can also try buying a signal booster.
- Check if a new update on your device is causing any call drops.
- Check your Internet speed.
That was all of it from us today on how smart outbound dialers can help reduce dropped calls. As you saw, smart dialers are indeed a remedy for dropped calls. This is because they feature some advanced technologies, helping you get better call quality. So, the next time you get a dropped call, don’t forget to check out our blog post to find out how it’s resolved!
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