Bring Better Revenues With Klozer’s Blended Dialer!

Getting failed connections lately in your call center business? That’s where the Blended Dialers from Klozer comes to serve you with its integrated powerful predictive dialer for handling outbound calls and the automatic call distribution (ACD) tool to quench your Inbound call proceedings. 

When you have the assurance of getting an effortless experience of outbound calling to your customers and receiving calls from potential leads, nothing can beat you in shining in the telephony industry. Our blended dialers ensure that you aren’t missing out on even a single opportunity to serve your lead’s contentment. The integration of the Inbound and Outbound systems in Klozer’s blended dialers runs smoothly with the capacity to increase your call center efficiency by 5X while creating a unified stream of operations.

What Is a Blended Dialer?

Blended dialer is an intelligent dialing system that automatically connects call center agents with both outbound and inbound calls. The software used in this case is often called blended call center software.

The agents using this very dialer can maximize the utilization of IVRs and live chat interactions while optimizing average handling times. They can patiently handle their Inbound leads because the blended dialer comes with easy-to-use features to enhance the quality of your calls. Agents can also perform better in outbound conversations because Klozer’s blended dialer offers an array of integrated services, from automated callbacks to customized IVRs. 

Features Of Blended Dialers

Features that you’ll be getting with a blended dialer are:

Answering machine detection 

The ACD, as the name suggests, receives customers’ calls automatically and distributes them to agents who have the specific skills required to deal with the incoming call. It is mostly useful when you need to handle a huge load of Inbound calls, facilitating smooth routing operations.

Multiple Dialing Modes

Klozer’s blended dialers offer you high-quality tools by which you can simultaneously handle multiple calls from multiple prospects. It comes with call waiting and hold features so that you can switch between your calls when needed. 

Workflow Automation

This feature of blended dialers ensures you’re running all your operations with the utmost standardized process. The dialer serves as a client self-service tool and can even generate insightful links containing customer data without the need for human input.

DID serving tool

Direct Inward Dialing also comes with blended dialers, which help organizations assign the DID numbers to individual extensions within their organizations. The service specifically helps make inbound calls more flexible because you don’t need any manual dialing here. 

Smart call forwarding

You can forward incoming calls to another voicemail or number without any hassles when you have the blended dialer by your side. You can also set predefined triggers to maximize the automation of call forwarding even more. 

Call conferencing

There are times when you need to add more than two participants to a call. Blended dialers provide you with this solution as well with its top-tier call conference tool, escalating your customer’s experience and satisfaction.

Benefits You Get With Klozer’s Blended Dialer 

Klozer offers you some competitive advantages when it is our best-selling product, the blended dialer! Some notables are:

Smart Routing Capabilities

Blended dialers have the ability to route calls to suitable agents. It basically works with the concept of skill-based routing, which means calls will only be received by those agents who match the criteria of the customers’ specific needs, helping you to provide better customer service.

Helps Boosting Agent Morale

Well, we humans often have a tendency to get bored of doing the same thing again and again. A blended dialer helps you solve this problem, too! 

It is because you get a diverse workflow with it, ensuring minimum downtime and maximum utilization of your working hours. 

It automatically moves outbound agents to inbound queues whenever there’s a rush or an increase in traffic. That said, you can also go for outbound calls if inbounds are low. 

Improves Agent Productivity With IVR

Interactive voice response (IVR) is literally a savior for the agents working in a call center. You can even customize the messages as per your needs, saving you time and ensuring that your client is getting a proper reply at the same time. 

Enhances efficiency

And it’s no longer a tedious task to switch from an inbound call to an outbound one when you’ve got Klozer’s blended dialer by your side. It helps you to switch between the two call modes seamlessly. 

This, in turn, not only helps agents to get a big push but also increases the opportunity of interacting with more leads. Outbound call centers with an inbound call back feature not only help improve efficiency but also maximize the chance of getting successful calls per hour. 

Reduces Hold Time

Since blended dialers come with a lot of communication channels integrated into them, they can significantly minimize idle time and operating costs. 

And Klozer’s blended dialer, in this case, surely isn’t going to disappoint you in any way!

Increases Revenues And Service Quality

Using a blended dialer means you’re good to go to handle both inbound and outbound leads. 

It means the dialer opens up multiple mediums of interaction, minimizing overheads, enhancing better communication with clients, and maximizing the probability of making a better ROI successful deal. 

As per studies, a company making $1 billion annually is expected to earn an extra $ 700 million within three years if it invests wisely in enhancing its customer experience. Blended dialers, in this case, can just serve as a potential tool to help you achieve this target! 

Klozer not only helps you minimize call drop rates but also offers highly updated tools for call recording, analytics, conferencing, and handy built-in features of IVRs. So, BOOK your free 30-minute demo session with Klozer’s blended dialer today!