Chat
Internal Team Chat & Customer Web Chat
Comprehensive chat solution for internal team communication and customer engagement. Create 100% buying intent with seamless agent coordination, manager broadcasting, and integrated customer web chat.
Immediate Value
Why Teams Choose This Feature
Save Time Instantly
See results from day one
Boost Performance
Measurable ROI within weeks
Easy Setup
No technical expertise required
24/6 Support
Expert help when you need it
Trusted by 2000+ Teams
Join businesses achieving 3× faster results
Internal Agent Chat
Agents can message other agents and supervisors for quick coordination.
- Real-time messaging between team members
- Direct agent-to-agent communication
- Instant supervisor escalation
- Enhance team collaboration
- Reduce call handling time
Manager Broadcasting
Supervisors can send messages to all logged-in agents, specific groups, or individual agents.
- Broadcast to all agents instantly
- Target specific groups or campaigns
- Individual agent messaging
- Real-time announcements
- Campaign updates and alerts
Customer Web Chat
Handles customer chats from websites, routing them to available agents as a new “call” within their interface, often integrated with skills-based routing.
- Website chat integration
- Automatic agent routing
- Skills-based assignment
- Queue management
- Seamless handoff between chat and calls
Logging & Search
All chat communications are recorded and can be searched, aiding in training and compliance.
- Complete chat history
- Searchable message archive
- Training and quality assurance
- Compliance documentation
- Performance review support
Web-Based Interface
Works entirely within the browser, making it accessible and integrated with other call center functions.
- No software installation required
- Browser-based access
- Integrated with calling panel
- Unified agent workspace
- Cross-platform compatibility
Implementation
Get Started in Minutes
Follow these simple steps to activate this powerful feature
Enable Chat features in your account
Configure internal chat permissions
Set up customer web chat widget
Integrate chat widget on your website
Configure routing and skills-based assignment
Train agents on chat functionality
Monitor chat performance and customer satisfaction
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Faster Setup
50%
Time Savings
100%
Feature Access
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