Compliance Guides
Comprehensive resources to help you navigate telemarketing regulations and maintain full compliance
TCPA Compliance Guide 2024
Complete guide to Telephone Consumer Protection Act compliance for outbound calling campaigns
Key Sections:
- Overview
- Prior Express Written Consent
- Time Restrictions
- Do Not Call Registry
Key Compliance Points:
- Obtain proper consent before calling
- Respect time restrictions
- Honor DNC requests immediately
STIR/SHAKEN Implementation
Understanding caller ID authentication and spam protection requirements
Key Sections:
- What is STIR/SHAKEN?
- Attestation Levels
- Implementation Requirements
- Impact on Call Centers
Key Compliance Points:
- Ensure A-Level attestation
- Register your business identity
- Monitor call deliverability
State-Specific Calling Regulations
Navigating varying state laws for telemarketing and consumer protection
Key Sections:
- California CCPA/CPRA
- Florida Telemarketing Law
- Texas Business & Commerce Code
- New York Telemarketing Rules
Key Compliance Points:
- Know state-specific requirements
- Register in required states
- Respect stricter state rules
GDPR & International Calling
Compliance requirements for calling European and international contacts
Key Sections:
- GDPR Overview
- Lawful Basis for Calling
- Data Subject Rights
- Cross-Border Transfers
Key Compliance Points:
- Obtain explicit consent for EU contacts
- Document legal basis for processing
- Honor data subject rights requests
Healthcare HIPAA Compliance
Special requirements for healthcare-related calling and patient communications
Key Sections:
- Overview
- Prior Express Written Consent
- Time Restrictions
- Do Not Call Registry
Key Compliance Points:
- Encrypt all PHI in transit and at rest
- Implement strict access controls
- Execute BAAs with all vendors
Financial Services Compliance
Regulations for calling related to banking, lending, debt collection, and financial products
Key Sections:
- Overview
- Prior Express Written Consent
- Time Restrictions
- Do Not Call Registry
Key Compliance Points:
- Follow FDCPA time restrictions
- Verify identity before discussing accounts
- Maintain privacy safeguards
ACMA Telemarketing Guide
Australian Communications and Media Authority guidelines for telemarketing compliance
Key Sections:
- Do Not Call Register
- Calling Time Restrictions
- Caller ID Requirements
- Consent Requirements
Key Compliance Points:
- Obtain proper consent before calling
- Respect time restrictions
- Honor DNC requests immediately
UK TPS Guide
United Kingdom Telephone Preference Service compliance requirements
Key Sections:
- TPS Registration
- PECR Compliance
- ICO Requirements
- Consent and Opt-Out
Key Compliance Points:
- Screen against TPS list regularly
- Obtain valid consent for marketing
- Comply with PECR regulations
Important Disclaimer
These guides provide general information about common compliance requirements but should not be considered legal advice. Regulations change frequently and vary by jurisdiction, industry, and use case.
We strongly recommend consulting with qualified legal counsel to ensure your specific operations comply with all applicable federal, state, and local regulations. Klozer provides compliance tools but cannot guarantee regulatory compliance without proper implementation and oversight.
Need Compliance Support?
Our compliance experts can help you implement the right processes and technology