Message Log
Centralized visibility into all SMS and MMS communications
Message Log creates a complete centralized record of every SMS and MMS message sent and received across all users and campaigns. This unified inbox lets you track conversations, monitor compliance, analyze campaign effectiveness, and ensure consistent customer communication. No more scattered message threads or missing context. Everything is logged, searchable, and accessible from one central location.
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Key features of Message Log
Unified message history
View all SMS and MMS activity across your entire organization in one central location.
Thread-based organization
Messages are organized by conversation thread so you can see the full context of customer interactions.
Multi-user visibility
Supervisors can see messages sent by all team members while maintaining accountability and oversight.
Campaign tracking
Tag messages by campaign to measure effectiveness and track engagement rates.
Advanced search
Find specific messages instantly by searching phone numbers, keywords, dates, or sender.
Media handling
View MMS images and attachments directly in the message log for complete context.
Delivery status
See real-time delivery and read status for every message sent.
Compliance documentation
Maintain complete records of opt-ins, opt-outs, and message content for regulatory compliance.
Why choose Message Log
Message Log eliminates the chaos of managing SMS communications across multiple users and campaigns. Instead of messages being scattered across individual phones or apps, everything flows through one central system where supervisors can monitor quality, ensure compliance, and step in when needed. This visibility improves customer service, prevents miscommunication, and creates accountability across your messaging operations.
How to use Message Log
Access Message Log to view all SMS and MMS activity organized by conversation thread. Use filters to find specific campaigns, customers, or time periods. Click any thread to see the full conversation history. Monitor delivery status and customer responses in real time. Export message logs for compliance documentation or campaign analysis.
Frequently asked questions about Message Log
Can I see messages sent by all team members?
Yes. Supervisors have full visibility into messages sent by all users while agents see only their own conversations.
Does Message Log show delivery status?
Yes. You can see whether messages were delivered, failed, or are pending for every message sent.
Can I search for specific conversations?
Yes. Search by phone number, customer name, keywords, or date range to find any conversation instantly.
Does Message Log include MMS images?
Yes. All MMS media is stored and viewable directly in the message log.
How long are messages retained?
Messages are retained indefinitely as long as your account is active.
Can I export message logs?
Yes. Export message data for compliance documentation, reporting, or external analysis.
Does Message Log help with compliance?
Yes. Message Log documents all opt-ins, opt-outs, and message content required for TCPA compliance.
Can I filter messages by campaign?
Yes. Filter by campaign, agent, date range, or customer to analyze specific message activity.
Are messages organized by conversation thread?
Yes. Messages are grouped by phone number so you see the full conversation history with each customer.
Can supervisors respond to messages on behalf of agents?
Yes. Supervisors can jump into any conversation to provide support or handle escalations.
Implementation
Get Started in Minutes
Follow these simple steps to activate this powerful feature
Navigate to Message Log from your dashboard
View all SMS and MMS activity organized by conversation thread
Use filters to find specific campaigns, customers, or time periods
Click any thread to see complete conversation history
Monitor delivery status and customer responses
Export logs for compliance or campaign analysis
Use message insights to refine your communication strategy
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Talk to our team about your specific requirements and get personalized pricing.
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