Custom Dispositions
Track Call Outcomes and Improve Reporting
Klozer’s Call Disposition feature allows agents to categorize and label each call outcome, helping track the success of campaigns and identify areas for improvement. This feature streamlines reporting and performance tracking, providing managers with the data they need to optimize future outreach efforts.
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What Is Klozer's Call Disposition?
Call Disposition allows agents to categorize the outcome of each call based on predefined labels (e.g., “Sale Closed,” “Left Voicemail,” “Call Back”). This helps track the effectiveness of your campaigns and provides valuable insights into areas that need improvement. Disposition labels can be customized to meet the specific needs of your business.
Key Features of Klozer's Call Disposition
Custom Call Labels
Create custom call dispositions that suit your business needs. Whether you’re tracking sales progress, follow-ups, or customer feedback, Call Disposition allows you to categorize every outcome accurately.
Real-Time Reporting
Generate real-time reports based on call dispositions to analyze campaign performance. See how many calls ended in a sale, how many required a follow-up, or how many were unanswered.
Performance Insights
Track agent performance by analyzing their call outcomes and identifying patterns or areas for improvement. This helps ensure that your team is on track and following the right processes.
Optimized Campaign Strategies
By categorizing call outcomes, you gain insights into which parts of your campaigns are working and which need adjustments, allowing you to fine-tune your approach for better results.
Why Choose Klozer's Call Disposition?
Clear Reporting
With customizable disposition labels, you can track and report on specific outcomes that matter to your business.
Improved Campaign Performance
By categorizing call outcomes, you gain insights into which parts of your campaigns are successful, allowing you to adjust your strategy in real time.
Boost Agent Productivity
By tracking the outcomes of calls, you can identify top-performing agents and areas where others need improvement, leading to higher team productivity.
Frequently Asked Questions (FAQs) – Klozer Call Disposition
What is Call Disposition in Klozer?
Call Disposition is a feature that allows agents to categorize each call outcome (e.g., “Sale Closed,” “Call Back”) for better tracking and reporting of campaign effectiveness.
How do Call Dispositions improve reporting?
By categorizing call outcomes, you can easily track and report on campaign performance. This helps you understand how successful your campaigns are and where to make improvements.
Can I customize my call dispositions?
Yes, Klozer allows you to create custom disposition labels based on your business needs, whether you’re tracking sales, service issues, or customer feedback.
How does Call Disposition improve agent performance?
By tracking call outcomes, you can identify top-performing agents and areas where others may need coaching, helping to improve overall team performance.
Can Call Dispositions be used for multiple campaigns?
Yes, you can apply different dispositions across various campaigns to track and report on multiple types of interactions.
Implementation
Get Started in Minutes
Follow these simple steps to activate this powerful feature
Contact Klozer Sales and get your dialer account activated
Log in to your Klozer account and enable the Call Disposition feature in your campaign settings
Create and customize disposition labels based on your business goals
Run your campaigns while agents categorize each call outcome with the predefined dispositions
Review real-time performance data and optimize your campaigns based on the call outcomes
Ready to Transform Your Results?
Start tracking call outcomes and improve your campaign performance today.
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